Alexis John Eric Serrano
Los Angeles,CA
Summary
Detail-oriented professional with expertise in network troubleshooting, security device installation, and patient education improvement. Committed to delivering exceptional client-focused care and technical support to enhance user experience and ensure compliance.
Overview
12
12
years of professional experience
Work History
Part time / Direct Support Proffesional
Harvard Adult Home Care
Los Angeles, CA
12.2018 - Current
- Administered medications following prescribed schedules and guidelines to ensure compliance.
- Coordinated with healthcare professionals to monitor and address client health needs.
- Documented daily care activities and changes in client condition with precision.
- Assisted clients with bathing, dressing, and personal care tasks to promote independence.
- Provided companionship and emotional support to enhance overall client well-being.
- Respected individual client rights while maintaining confidentiality of all personal information.
IT Technical Support Specialist
Harvard Adult Home Care
Los Angeles, California
12.2017 - Current
- Diagnosed and resolved hardware and software issues for end-users.
- Provided technical support via phone, email, and remote access tools.
- Monitored network performance and reported any irregularities or failures.
- Installed, configured, and upgraded computer systems and peripherals as needed.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
IT Security Specialist
Best Automation Surveillance and System
Quezon City, Philippines
11.2013 - 09.2017
- Maintained and configured CCTV cameras, alarm systems, and access control devices.
- Provided technical support for security equipment including motion detectors and surveillance cameras.
- Installed and maintained security devices to ensure optimal performance.
- Configured LAN and WAN networks based on customer requirements and business needs.
- Troubleshot network-related issues involving routers, switches, and hubs.
- Analyzed logs from firewalls, intrusion detection systems, and VPNs for security insights.
- Resolved routing and wireless network challenges efficiently.
Education
Associate of Science - Refrigeration And AirConditioning
Guzman Science College
Philippines01-2017
Bachelor of Science - Computer Engineering
University of The East
Philippines04-2013
High School Diploma -
Siena College
Philippines01-2008
Some College (No Degree) - CCNA ( Certified Cisco Network Associate)
Infosec Learning
Los AngelesSkills
- Network troubleshooting and configuration
- Security device installation
- System integration support
- Patient education improvement
- Customer relationship management
- Hardware maintenance
- Remote access support
- Quality assurance
Timeline
Part time / Direct Support Proffesional
Harvard Adult Home Care
12.2018 - Current
IT Technical Support Specialist
Harvard Adult Home Care
12.2017 - Current
IT Security Specialist
Best Automation Surveillance and System
11.2013 - 09.2017
Associate of Science - Refrigeration And AirConditioning
Guzman Science College
Bachelor of Science - Computer Engineering
University of The East
High School Diploma -
Siena College
Some College (No Degree) - CCNA ( Certified Cisco Network Associate)
Infosec Learning