Alexis Nicole Pena
Fresno,CA
Summary
A highly motivated employee is constantly seeking new challenges to grow and excel in their career. Strong work ethic and adaptability enable navigation through various tasks and situations with ease. Exceptional interpersonal skills for effective communication and collaboration with colleagues, and clients alike. Adept at working independently, quickly learning, and mastering new skills.
Seasoned pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Saint Agnes
01.2025 - Current
- Trained Medication Reconciliation Technician II
- Managed medication distribution and replenishment for Pyxis automated dispensing systems, ensuring accurate and timely restocking.
- Assisted in the preparation and delivery of medications to various hospital units, prioritizing urgent requests.
- Maintained compliance with hospital policies and medication safety protocols.
- Worked closely with pharmacists and healthcare staff to optimize medication management and patient care.
- Monitored compliance with quality assurance measures for medication reconciliation services.
- Contributed to team projects such as developing protocols for medication reconciliation.
- Assisted pharmacists in providing pharmaceutical care services to patients including medication reconciliation and therapeutic interchanges.
- Calling doctors' offices and pharmacies for medication lists and formulations/formulas for TPNs.
- Making calls to skilled nursing facilities for medication lists.
- Calling cancer centers for treatment plans and medications administered upon patients' visits.
- Verified patient information and documented medication administration accurately in patient charts.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Entered prescription information into computer databases.
- Ensure timely delivery and restocking of surgical medications, IV bags, and flushes to the surgery center across the street for preparation of surgeries that day. Maintain and replenish the Pyxis machine to support surgical readiness and efficient workflow.
- Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
Lead Pharmacy Technician/Inventory Specialist
CVS HEALTH CORPORATION
07.2018 - 01.2025
- I worked for CVS since 2018, became an inventory specialist in 2019, and went on to become the lead pharmacy technician in 2020 until January 2025.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted the pharmacist with clearing a high volume of prescriptions and responded to customer questions.
- Verified prescriptions, drug labels, documents, and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Inspected medication storage locations to monitor drug expiration dates, and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders, and overstock.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases
- Operated cash registers to accept payments from customers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Maintained proper storage and security conditions for drugs.
- Monitored supply inventory, and promptly submitted replenishment orders to prevent shortages.
- Shot certified to help administer vaccines during the COVID outbreak.
- Maintained historical records by microfilming and filing documents.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Planned team meetings and huddles.
- Managing the pharmacy under the supervision of the pharmacist.
- Discussing daily updates and changes with staff, and discussing problems.
- Led a team of pharmacy technicians, providing training and supervision.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Coordinated with healthcare providers to clarify prescription orders.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Conducted regular audits to ensure adherence to quality and safety standards.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Monitored controlled substances inventory and maintained compliance with regulations.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Ensured that all medications were stored properly, following safety protocols.
- Processed insurance claims and resolved issues with coverage and payment.
- Monitored staff productivity levels and provided guidance when needed.
- Maintained our script for the machine, making sure the machine was working properly, filling it up with medications, and monitoring the stock.
Teacher's Assistant
Fresno Unified School
01.2017 - 07.2018
- Assisted teachers with instruction and provided clerical support for diverse needs
- Adapted teaching methods and materials to meet students' varying needs and interests
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
- Monitored students in class, hallways and cafeteria to enforce school rules
- Conducted special assessments and tutoring sessions to support individual student needs
- Supervised children and participated with children in activities
- Laminated teaching materials to increase durability under repeated use.
Cashier
Kohl's
08.2016 - 02.2017
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Helped with purchases and signed customers up for rewards program.
Education
UEI College
Fresno Fresno, CA06.2018
Skills
- Trained medication reconciliation technician
- Drug inventory control
- HIPAA
- Proper labeling procedures
- Aseptic techniques
- Staff development
- Regulatory compliance
- New hire onboarding
- Workflow optimization
- Insurance billing
- Inventory control
- Data entry
- Inventory management
- Insurance processing
- HIPAA compliance
- Team coordination
- Equipment cleaning and maintenance
- Medication delivery
- Pyxis machine experience
Certification
PTCB -30271579
Billing and Reimbursement
Certificate
Issued: 07/26/2025
Medication History
Certificate
Issued: 08/05/2025
Timeline
Pharmacy Technician
Saint Agnes
01.2025 - Current
Lead Pharmacy Technician/Inventory Specialist
CVS HEALTH CORPORATION
07.2018 - 01.2025
Teacher's Assistant
Fresno Unified School
01.2017 - 07.2018
Cashier
Kohl's
08.2016 - 02.2017
UEI College
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