Alexis R Reid
Charlotte,NC
Summary
Knowledgeable analyst with solid background in human resources, including recruitment, employee relations, and policy implementation. Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Specialist
Walmart Global Tech
10.2021 - Current
- Led remote work transition project
- Spearheaded creation of leave of absence procedure
- Streamlined remote work processes, improving project delivery efficiency
- Enhanced store manager delegation tactics, boosting operational workflow
- Developed innovative strategies for handling complex customer transactions
- Provided essential support in drafting and refining knowledge articles
- Initiated a digital transformation to enhance data analytics capabilities
- Created and delivered HR training sessions to staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Bookkeeper
Food Lion
03.2021 - 10.2021
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
Stockroom Supervisor
HomeGoods
09.2019 - 02.2021
- Increased accuracy in order fulfillment through meticulous organization and attention to detail.
- Maximized storage space utilization by designing efficient shelving layouts that accommodated various product sizes and shapes without compromising accessibility or safety standards.
- Boosted employee productivity through comprehensive training programs and performance evaluations.
- Ensured safe working environment by enforcing safety protocols and maintaining clean, organized workspaces.
- Served as a key liaison between the stockroom and other departments, fostering open communication channels to ensure seamless operations across the organization.
- Met tight deadlines for order processing by effectively delegating tasks among team members while maintaining high-quality standards.
- Streamlined receiving processes, ensuring timely unpacking, inspection, and stocking of incoming shipments.
- Collaborated with department managers to optimize inventory levels based on sales trends and seasonality.
- Resolved customer concerns regarding product availability or delays in a professional and timely manner.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Resolved conflicts between team members and addressed complaints or grievances.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Merchandise Supervisor
HomeSense
03.2019 - 09.2019
- Boosted sales by strategically organizing merchandise displays and implementing promotional campaigns.
- Promoted a positive work environment among staff members through open communication channels, fostering teamwork spirit across all departments.
- Reviewed store layouts regularly to maximize space usage efficiency without compromising aesthetics or functionality.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
- Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
- Reorganized displays to match updated planograms.
- Trained, mentored and oversaw team members to drive performance and sales excellence.
Retail Sales Associate
Nordstrom Rack
12.2017 - 03.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Assistant Front End Manager
ShopRite
04.2014 - 03.2017
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
Education
High School Diploma -
Providence High School
Charlotte, NC06-2012
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Diversity and inclusion
- Project management
- Presentation preparation
- Microsoft office
- Decision-making
- Conflict resolution
- Customer relationship management
- Paperwork verification
Certification
- CPR/AED Certification
Timeline
HR Specialist
Walmart Global Tech
10.2021 - Current
Bookkeeper
Food Lion
03.2021 - 10.2021
Stockroom Supervisor
HomeGoods
09.2019 - 02.2021
Merchandise Supervisor
HomeSense
03.2019 - 09.2019
Retail Sales Associate
Nordstrom Rack
12.2017 - 03.2019
Assistant Front End Manager
ShopRite
04.2014 - 03.2017
High School Diploma -
Providence High School
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