Alexis Renee King

Email Servicing Account Specialist

Provided support to customers through both phone and email channels. Additionally assisted in AI initiatives.

• Launched and assisted in leading the first generative AI and Large Language Model pilot project in Home Lending training over 100 member.
• Wrote prompts and training materials for multiple departments.
• Provided ongoing feedback to developers and refining prompts to improve accuracy and effectiveness.
• Developed prompts for documents to be reviewed and email evaluations to ensure clear customer communication.
• Conducted workshops for demos for internal departments.

Concept Center Specialist

A group that participated in testing for procedures, technology, call handling techniques, and process enhancements.

• Reviewed procedures to ensure accuracy and decommissioned those that were no longer relevant.
• Tested workflows prior to publication and participated in meetings with developmental departments to provide feedback and process changes.

• Coordinated dispatch operations to ensure timely vehicle service and customer satisfaction.
• Managed communication between drivers and clients, optimizing route efficiency.
• Trained new dispatch staff on protocols and best practices for effective service delivery.
• Analyzed dispatch logs to identify trends and improve response times.

• Prepared meals according to dietary guidelines and resident preferences.
• Assisted in serving food and beverages to residents and staff.
• Maintained cleanliness of kitchen and dining areas, ensuring hygiene standards.
• Monitored inventory levels and reported shortages to management for timely replenishment.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained cleanliness and organization of bakery display cases, ensuring appealing presentation.
• Operated baking equipment safely while adhering to health and safety regulations.
• Monitored stock levels and assisted in inventory management to prevent shortages.

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained inventory accuracy through regular stock checks and timely replenishment.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.