ALEXIS RUTLEDGE
Normal,IL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Kind and considerate babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust.
Overview
5
5
years of professional experience
Work History
Server
DESTIHL Restaurant & Brew Works
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Server
Texas Roadhouse
08.2021 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Childcare Assistant
Creativity Campus Child Care
08.2021 - 07.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Supervised free play and other activities to keep children safe.
Server
The Hornet’s Nest
03.2021 - 08.2021
- Ensure customer satisfaction and accurate customer orders
- Demonstrate problem-solving abilities concerning customer relations
- Communicate with all staff including management
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess/Cashier
Shannon’s Five Star
05.2019 - 04.2021
- Quickly and accurately handled currency transactions
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured customer satisfaction and maintained an organized a system to seat customers quickly
- Created a welcoming environment for customers and initiated customer relationships
- Greeted customers entering store and responded promptly to customer needs.
Babysitter
Nanny
05.2020 - 08.2020
- Cared for two boys ages 12 and 7, and one girl age 4
- Organized and cleaned the household as necessary
- Coordinated play dates with other childcare providers and families as per a parent-approved list
- Ensured proper hygiene and safety
- Prepared and provided healthy meals, snacks, and beverages to children
- Provided comfort and support to distraught or injured children
- Safely transported children to and from school, as well as parks and playground
- Monitored and assisted with all aspects of childcare ages newborn and up
- Assisted with all homework, from monitoring for completion of key tasks to assistance with problem solving.
- Communicated positively with children and guardians.
Education
High School Diploma -
Heyworth High School
Heyworth, IL05.2021
Associate of Arts - Middle Level Education
Heartland Community College
Normal, IL05.2024
Bachelor of Arts - Middle Level Education
Illinois State University
Normal, IL05.2027
Skills
- Child CPR
- Following Directions
- Routine Management
- Special Assignments
- Suggestive Selling
- Food Sales and Promotion
- Dining Customer Service
- Tactical Communications
- Stocking and Replenishing
- Order Accuracy
- High-Volume Dining
- Cash Counting Machine Operations
- Sales Expertise
- Order Taking
Timeline
Server
DESTIHL Restaurant & Brew Works
06.2023 - Current
Server
Texas Roadhouse
08.2021 - 06.2023
Childcare Assistant
Creativity Campus Child Care
08.2021 - 07.2022
Server
The Hornet’s Nest
03.2021 - 08.2021
Babysitter
Nanny
05.2020 - 08.2020
Hostess/Cashier
Shannon’s Five Star
05.2019 - 04.2021
High School Diploma -
Heyworth High School
Associate of Arts - Middle Level Education
Heartland Community College
Bachelor of Arts - Middle Level Education
Illinois State University
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