ALEXIS VERANDES
Salem,OR
Summary
Personable and dedicated student with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Private Nanny
Care.com Inc
Salem, OR
09.2022 - Current
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Transported children to and from school, extra-curricular activities and play-dates.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Dropped off and picked up children from school and extracurricular commitments.
- Met with parents to reflect on and plan for children's activities and development.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Documented and communicated daily reports outlining each child's daily activities.
Barista
Starbucks
Milwaukie, OR
09.2019 - 07.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Stocked customer service stations with paper products or beverage preparation items.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Wrapped, labeled and dated food items for sale.
- Created signs and displays to advertise store products or events.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Food Service Worker
Taco Bell
Milwaukie, OR
11.2018 - 09.2019
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Received food orders from individuals and explained offerings.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
- Made meals in accordance with company standards and requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Server
Holiday Retirement
Milwaukie, Oregon
04.2018 - 11.2018
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
EMS - Health Services
Chemeketa Community College
Salem, OR06.2024
High School Diploma -
Milwaukie High School
Milwaukie, OR06.2020
Skills
- Activities Planning
- Social Integration
- Praise and Encouragement
- Problem-Solving
- Regulating Schedules
- First Aid
- Critical Thinking
- Verbal and Written Communication
- Appointment Scheduling
- Medication Administration
Languages
English
Native/ Bilingual
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Private Nanny
Care.com Inc
09.2022 - Current
Barista
Starbucks
09.2019 - 07.2023
Food Service Worker
Taco Bell
11.2018 - 09.2019
Server
Holiday Retirement
04.2018 - 11.2018
EMS - Health Services
Chemeketa Community College
High School Diploma -
Milwaukie High School