Objective-driven with 5+ years of experience optimizing logistics and operations efficiency. Seeking to leverage proven leadership skills and knowledge of supply chain management to drive productivity and cost savings.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon Inc
Visalia, CA
12.2024 - Current
Supervised a team of more than 120 associates within the department.
Conducted research on workflow, utilized data, and formulated strategies for enhanced efficiency.
Conducted research on workflow, utilized data, and formulated strategies for enhanced efficiency.
Took calculated risks based on months of data collected in order to eliminate customer cancellations, costs, and overall efficiency.
Analyzed obstacles encountered previously, and implemented solutions while adjusting to an evolving work environment.
Adjusted swiftly to weekly updates in Excel files, processes, and data-driven webpages for tracking business requirements.
Collaborated with managers and supervisors quarterly to reallocate associates based on attrition and evolving business needs
Engaged with all supervisors in all departments to maintain cohesive communication for efficient task execution.
Collaborated with senior leadership to exchange strategies aimed at reducing customer cancellations.
Collaborated with leadership team to present metrics and aligned team strategies accordingly.
Established a strategy within the department and shared it with other shifts in order to strengthen inter-shift relationships.
Performed inspections on cages left by associates to confirm organized case arrangement, ensuring safety for associates who are unloading them.
Conducted audits on high retail value cages utilized by associates to monitor and mitigate theft in the department.
Partnered with various departments to obtain new perspectives and insights on process improvement.
Developed a relationship with the New Hire Training Team in order to speak to all new associates. Coached them on the importance of quality, safety, and different processes within the department. All while cultivating rapport and building confidence immediately.
Developed various teams within the department to improve operational efficiency.
Boosted morale among associates by offering targeted improvement strategies.
Cultivated trust with associates by addressing barriers and facilitating resolutions
Identified areas for improvement, and recommended solutions to optimize processes.
Mentored two associates in department.
Mentored two managers within department
Process Guide
Amazon.Inc
Riverside, CA
06.2024 - 12.2024
Directed and managed a team of 25 personnel within the department, ensuring accountability and operational efficiency.
Managed inventory levels and distribution tasks by analyzing spreadsheets, strategically assigning high-performing associates to optimize workflow, and expedite task completion in designated aisles.
Documented productivity metrics in spreadsheets, and engaged with associates to address obstacles or performance issues not meeting company benchmarks.
Inspired and provided morale support to associates to enhance performance.
Coached associates to foster proficiency and achieve operational excellence.
Provided guidance to team members on best practices for processes.
Learning Ambassador
Amazon Inc.
Visalia, CA
05.2024 - 12.2024
Welcomed new associates on their first day and provided an orientation tour of the warehouse, showcasing its facilities and amenities
Instructed both new and experienced associates in the operation of various on-site equipment
Conducted training sessions for associates across different departments, ensuring proficiency and adherence to operational standards
Utilized a variety of teaching methods such as problem-solving exercises, simulations.
Communicated regularly with instructors regarding any changes or updates required in course content.
Conducted one-on-one or group tutorials for students who needed extra help
Part Sales Manager
Autozone Inc.
Dinuba, CA
04.2016 - 04.2020
Oversaw team of 26 employees
Guided employees through onboarding process on first day.
Documented each product on floor through manual scanning into system with scanner
Facilitated Manager by managing opening and closing responsibilities related to cleaning and cash counting in safe and registers.
Assisted in changing the store's appearance by reorganizing products in the company's new image.
Accounted for overstock by scanning the products on the shelf and inputting them into the system.
Helped customers on the floor by ensuring they always get the right product and are satisfied with it.
Coached employees on new promotional products offered to customers.
Promoted employee involvement in upselling promotional products.
Created a work schedule for all employees.
Education
Computer Science Associate's Degree -
Riverside City College
02.2025
High School Diploma -
Orosi H.S.
06.2015
Skills
Leadership
Logistics
Adaptability
Problem solving
Operations efficiency
Strategic planning
Process improvement
Metrics tracking
Accomplishments Awards
#1 Shift in the building Multiple weeks in a row for PICK Department as Process Assistant in Amazon
#1 Shift in Eliminating Customer Cancellations for PICK Department as Process Assistant in Amazon
#1 Shift in Most Case Volume Picked multiple weeks in a row for PICK Department as Process Assistant in Amazon