Alex Granados
Washington,DC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Upgrade Ramp Supervisor
United Airlines
Dulles, VA
10.2025 - Current
- Supervised ramp operations, ensuring timely aircraft servicing and compliance with safety protocols.
- Trained and mentored staff on equipment operation and safety procedures.
- Conducted regular inspections of ground support equipment to ensure operational readiness.
- Led team meetings to address performance issues and promote continuous improvement initiatives.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
- Led daily briefings to communicate updates and address operational challenges.
Ramp Service Agent
United Airlines
Dulles, VA
02.2023 - Current
- Loaded and unloaded baggage while adhering to weight distribution protocols for aircraft stability.
- Collaborated with team members to optimize ramp workflows and enhance service efficiency.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Collaborated with team members to ensure punctual flight departures and arrivals.
Data Security Analyst
General Dynamics
Arlington, VA
01.2021 - 01.2023
- Monitored network traffic for unusual activity, mitigating potential threats.
- Led incident response efforts, investigating breaches and recommending solutions.
- Analyzed security logs and reports to identify patterns indicative of unauthorized access or misuse of sensitive information.
- Conducted security audits to identify vulnerabilities.
Installation Manager
CroppMetcalfe
Falls Church, VA
07.2015 - 12.2020
- Led installation teams to ensure on-time project completion while maintaining safety standards.
- Coordinated with clients to understand requirements and deliver tailored solutions.
- Trained and mentored staff on installation best practices and operational procedures.
- Managed inventory controls to optimize resource allocation and minimize delays.
- Collaborated with cross-functional teams to resolve issues promptly, ensuring customer satisfaction.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
- Enhanced team morale and productivity by recognizing outstanding performance and providing opportunities for professional development.
- Enhanced customer trust, providing clear communication and updates throughout installation process.
Education
Associate of Applied Science - Cyber Security
DeVry University
Arlington, VA05-2019
Skills
- Personnel supervision
- Team leadership
- Safety procedures compliance
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Timeline
Upgrade Ramp Supervisor
United Airlines
10.2025 - Current
Ramp Service Agent
United Airlines
02.2023 - Current
Data Security Analyst
General Dynamics
01.2021 - 01.2023
Installation Manager
CroppMetcalfe
07.2015 - 12.2020
Associate of Applied Science - Cyber Security
DeVry University