Waleed Abdelhadi
Summary
Over 16 years of customer service experience from transport service to customer service representative, Analyzing problems to get to the root cause of the problem and finding the best options while delivering the best customer experience possible. Proven ability to drive numbers, work independently, and manage multiple projects at the same time. Goal-driven and skilled individual offering 6 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Organized and adept at maintaining compliance with airline policies and airport safety standards. Looking to secure growth-oriented opportunity and utilize in airfield operations. Well-versed in cargo staging protocols and crew leadership. Diligent leadership skills and professional bringing positive results, with management expertise to add value to dedicated team. Strong computer knowledge and proficiency with aptitude for accurate and timely document completion. In-depth knowledge of aircraft capacity requirements and proper loading methods.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Supervisor/RSOC
United Airlines
12.2022 - Current
- Responsible for 50 or more union employees
- Manage 10 or more gates from Mainline to UAX
- Provide reports of OIS, ERS, & LRS when needed
- Follow up on any PPBM failures
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Built strong relationships with key stakeholders, such as airport authorities, customs, immigration officials, and other service providers to facilitate smooth operations.
Ramp Supervisor
United Airlines
08.2021 - 12.2022
- Responsible for 50 or more union employees
- Manage 10 or more gates from Mainline to UAX
- Provide reports of OIS, ERS, & LRS when needed
- Responding to any necessary emails regarding the OPS
- Follow up on any PPBM failures
- Daily briefing on safety & daily operations
- Hold employees accountable for not following SOP procedures.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
Upgrade Supervisor
United Airlines
03.2020 - 08.2021
Cast Program: Upgrade Supervisor
United Airlines
10.2019 - 03.2020
- Responsible for 40 or more employees
- Manage 7 or more gates
- Responsible to file reports & emails.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Lead Ramp Service Employee
United Airlines
05.2019 - 10.2019
- Responsible for on time departures
- Load planning
- Responsible for 3-5 employees on a gate
- Worked UAX & Mainline.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Ramp Service Employee
United Airlines
09.2017 - 05.2019
- Handle baggage 50-75 pounds near aircrafts & bag room
- Loading & unloading mail & cargo from aircrafts
- Pushback, Dispatch, Receive, & Air Start qualified.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Owner/Manager
Epic Limo Chicago
01.2015 - 01.2018
- Responsible for schedule transportation to and from airport
- Scheduling for special events
- Dispatch drivers
- Payroll
- Maintain fleet of vehicles and daily operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Computer programming- not yet earned -
Moraine Valley College
Palos Hills, ILBachelor of Science Business Admin & IT -
Colorado Technical Institute
01.2024
Associates of Science Business Administration - Business Administration And Management
Colorado Technical Institute
Online02.2011
High School Diploma -
Carl Sandburg High School
Orland Park, IL06.1998
Skills
- Excellent work ethic, time management, and a team player
- Ability to prioritize and remain focused on the essence of an issue
- Excellent with customer support services, while working with little supervision
- Skilled at learning new concepts quickly while working well under pressure
- Strong dedication to Core Values and company goals
- Load Planning Support
- Personnel Supervision
- Schedule Coordination
- Safety Management
- Aircraft Checks
- FAA Regulations Knowledge
- Passenger Boarding
System Knowledge
- Microsoft Word
- Microsoft Excel Certification
- Microsoft Outlook
- Microsoft PowerPoint
- O/S- Microsoft XP
- Microsoft 7
- Apple products
- Bart
- SSD
- SharePoint
- UROC
- Volare
- Smart Suite Baggage System
- Most of United Airlines reporting systems.
Certification
CPR qualified
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Ramp Supervisor/RSOC
United Airlines
12.2022 - Current
Ramp Supervisor
United Airlines
08.2021 - 12.2022
Upgrade Supervisor
United Airlines
03.2020 - 08.2021
Cast Program: Upgrade Supervisor
United Airlines
10.2019 - 03.2020
Lead Ramp Service Employee
United Airlines
05.2019 - 10.2019
Ramp Service Employee
United Airlines
09.2017 - 05.2019
Owner/Manager
Epic Limo Chicago
01.2015 - 01.2018
Computer programming- not yet earned -
Moraine Valley College
Bachelor of Science Business Admin & IT -
Colorado Technical Institute
Associates of Science Business Administration - Business Administration And Management
Colorado Technical Institute
High School Diploma -
Carl Sandburg High School
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