Eddie Garcia

• Manage 50 to 65 employees daily to ensure operation runs efficiently
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
• Used hand-held scanners and physical logs to accurately track item movements.
• Prevented product damage by carefully loading and unloading materials using appropriate equipment.

• Worked daily with my Home Mortgage Assistant (HMA) to ensure my loans transitioned smoothly to closing by delagating tasks to her as needed.
• Employed marketing techniques such as attending open houses, emailing realtors in my book of business to keep them up to date on rates and loan products and introducing myself to realtors when recieving a purchase contract to expand book of business.
• Provided expert financial advice on mortgage and both educational and personal loans.
• Assisted senior-level credit officers with complex loan applications.
• Counseled clients on the home purchasing and loan process, as well as on industry topics such as down payment assistance and loan programs.
• Analyzed financial data such as tax returns and bank statements to ascertain clients' home loan qualification.
• Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
• Presented and processed client loan documents.
• Performed daily maintenance of loan applicant database.
• Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
• Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Created and maintained large client base by meeting needs and delivering exceptional customer service.
• Developed close relationships with area realtors and promoted builders to boost referral network.
• Maintained high referral rates and exceptional feedback from previous clients.

Positions held from 2007 to 2012; Personal Banker, Assistant Store Manager and Small Business Specialist.

• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Reviewed business packages and offered expert advice.
• Devised targeted solutions for various customers, including deposit, lending and investment services.
• Identified operational and performance issues and worked with managers to resolve concerns.
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
• Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
• Mentored team on effective upselling and cross-selling techniques.

• Manager in a box - ran the operation in absence of management, cooridnated routes and enusred couriers left on time to hit optimal deliveries per hour. Supervised team of 20 to 30 couriers.
• Used strong time management skills to coordinate deliveries in timely manner.
• Performed daily pickups of medical specimens from area hospitals.
• Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
• Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
• Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
• Immediately processed all customer payments by accepting cash, credit and debit cards and business checks.
• Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
• Communicated with all partners, including dispatchers, upper management and colleagues.
• Evaluated and reconfigured systems to support customer service and operational goals.