DHARI ABDULKAREEM ALALIWI
West Des Moines
Summary
Accomplished Ramp Supervisor at Unifi/United Airlines, adept in team leadership and problem-solving. Enhanced operational efficiency by implementing best practices, exceeding team goals. Proficient in FAA regulations and de-icing procedures, ensuring safety compliance. Recognized for excellent customer service and professionalism, fostering positive passenger experiences and maintaining high service standards. Dedicated Ramp Supervisor knowledgeable about FAA, TSA, and OSHA regulations and industry best practices that optimize ramp operations. Successful at overseeing safe and productive team operations that maintain departure schedules. Offering an open schedule, a well-coordinated approach and many years' experience in the field.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Ramp Supervisor
Unifi/United airline
Des Moines
01.2016 - Current
- Lead and coordinate the activities of workers.
- Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling, de-icing and fueling.
- Developed strategies for improving efficiency within the ramp team while maintaining high levels of service quality.
- Interpret company policies to workers and enforce safety regulations.
- Welcome passengers on the jet bridge and provide excellent customer service.
- Managed shift schedules for ramp staff members including breaks and meal times.
- Supervised ramp operations ensuring compliance with safety regulations.
- Maintained crew compliance with FAA, OSHA, TSA, and airport guidelines.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
- Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Ensured that all necessary paperwork was completed accurately prior to flight departures.
- Resolved customer complaints promptly and professionally according to company guidelines.
Detention Officer
Polk County Sheriff's Office
Des Moines
07.2023 - 10.2023
- Supervised inmate behavior to maintain safety and order within the facility.
- Assisted in booking and processing new detainees into the detention system.
- Managed inmate transportation to court appearances and medical appointments.
- Documented incidents and prepared reports for internal review and investigations.
- Implemented security protocols to uphold compliance with state regulations and standards.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Provided support and assistance to fellow officers during emergency situations.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Escorted inmates from one area of the detention center to another safely and securely.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Investigated disturbances within the facility and reported findings to supervisors.
- Fingerprinted and photographed incoming and released inmates.
- Transported and escorted inmates to hospitals, court, and other institutions.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
TECHNICIAN
Volkswagen of DesMoines
Des Moines
01.2019 - 01.2020
- Swiftly and accurately performed automotive repairs and services, while ensuring customer satisfaction.
- Documented work performed and utilized technical training to maintain manufacturer certifications.
- Keep records of maintenance, repair, and required updates of equipment.
- Perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment.
Lead Ramp Agent
Envoy Airlines
Des Moines
01.2014 - 01.2016
- A team of ramp agents in executing baggage handling duties in a safe manner and within specific time constraints.
- Serviced aircrafts as needed and ensured GSE equipment was in working order.
- Worked with upper management to analyze and resolve any work problems.
- Bi-lingual (Arabic & English)
- Communicated effectively with pilots regarding arrival and departure times, weather conditions and other pertinent information.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Provided assistance to disabled passengers requiring special attention or wheelchair service.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Interfaced with airport authorities concerning operational issues such as airfield closures or delays due to inclement weather.
- Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
Education
Some College (No Degree) -
NEW HORIZON COMMUNITY COLLEGE
KuwaitSkills
- Customer satisfaction
- Customer relationship management
- Team leadership
- Problem solving
- De-icing procedures
- Airport security
- FAA regulations
- Aircraft towing
- Problem-solving
- Deicing of aircraft
- Hazardous materials
- Cargo handling
- Self-management
- Willingness to learn
- Leadership
- Professionalism and strong work ethic
- Excellent customer service
- Policies
- Repairs
- Safety
- Team work
- Technical training
- Microsoft Computer
- Incident reporting
- Inmate supervision
- Booking processes
- Transportation management
- Safety regulations
- Security and sanitation checks
- Emergency response
- Mental alertness
- Physical restraint
- Defensive techniques
- Risk assessment
- Physical fitness
Languages
- English
- Arabic, Fluent
- English, Fluent
Certification
Self defense
Timeline
Detention Officer
Polk County Sheriff's Office
07.2023 - 10.2023
TECHNICIAN
Volkswagen of DesMoines
01.2019 - 01.2020
Ramp Supervisor
Unifi/United airline
01.2016 - Current
Lead Ramp Agent
Envoy Airlines
01.2014 - 01.2016
Some College (No Degree) -
NEW HORIZON COMMUNITY COLLEGE