Jeremy Howard
Anchorage,AK
Summary
⦁ Dedicated customer service employee with 16 years of experience. Consistently achieves high customer satisfaction rankings, works to maintain a positive customer shopping experience and go above and beyond the call of duty.
⦁ Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and operations policies
Overview
15
15
years of professional experience
Work History
Ramp Agent Supervisor
Alaska Airlines
01.2021 - Current
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over numerous daily flights
- Handled day-to-day shipping and receiving overseeing more than 300 + packages per day
Supervisor of Operations
Alaska Airlines
01.2023 - 03.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Retail Supervisor
Gamestop
01.2015 - 01.2020
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Successfully drove new product lines to increase annual profits by [120]% putting my store for top performer for the west coast district
Retail Sales Associate
Military Base Exchange
03.2008 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Balanced and organized cash register by handling cash, counting change, and storing coupons
Education
High School Diploma -
IDEA Homeschool
Anchorage, AK09.2009
Skills
- Vehicle Operations
- Security Processes
- Crew Operation Improvement
- Records Management Systems
- Team Goals
- Guest Services
- Team Meetings
- Quality Control
- Problem Resolution
- Customer Satisfaction
- Performance Goals
- Airline Policies
Photography & Videography
Small Business Owner - self taught editor have filmed for multiple organizations in the goal of improving my skills and developing new technique
to mature my content into a goal of filming for the biggest movie studios on the market and make a name for myself amongst the best independent film makers
Languages
English
Timeline
Supervisor of Operations
Alaska Airlines
01.2023 - 03.2023
Ramp Agent Supervisor
Alaska Airlines
01.2021 - Current
Retail Supervisor
Gamestop
01.2015 - 01.2020
Retail Sales Associate
Military Base Exchange
03.2008 - 01.2020
High School Diploma -
IDEA Homeschool
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