Bailey Penovich
Crosby,TX
Summary
Results-driven sales professional with a background in real estate, client relationship management, and team leadership. Proven ability to generate revenue, guide clients through complex purchasing decisions, and deliver exceptional customer experiences. Experienced in property sales, negotiations, and market analysis, with a strong focus on meeting sales targets and building long-term client relationships.
Overview
15
15
years of professional experience
Work History
RAMP SUPERVISOR
Southwest Airlines
Houston, TX
10.2022 - 04.2026
- Supervise ramp crew by setting clear expectations while ensuring safety and KPIs are met.
- Rotate duty supervisor and zone supervisor responsibilities to include all gates are fully staffed and operational.
- Ensure aircraft are properly serviced and provisioned.
- Verify all forms and records are properly completed and maintained.
- Coordinate with operations, customer service, maintenance, provisioning, and dispatch to maintain stations on time performance.
AIRCRAFT MECHANIC
StandardAero
Houston, TX
04.2021 - 10.2022
- Airframe inspections.
- Heavy check.
- Landing gear removal and installation.
- Hydraulic/Fuel Systems.
- Powerplant removal and installation.
- Routine airframe inspections.
Property Manager
Parking Management Services
Scottsdale, AZ
10.2017 - 03.2019
- Supervised employees to guarantee exceptional customer service for every guest.
- Orchestrated employee scheduling in response to anticipated operational needs.
- Administered payroll processing to ensure timely and accurate employee compensation.
- Facilitated training and coaching for all front-of-house hotel roles.
SALES MANAGER
PC Housing
San Diego, CA
06.2016 - 10.2017
- Motivated team to meet sales goals and quotas.
- Tracked and analyzed sales employee's productivity to ensure team goal was met.
- Maintained and grew client relationships to increase profits.
- Organized and planned sales outings and events.
- Resolved customer complaints regarding sales and service.
LEAD BRAND AMBASSADOR
Kura Nutrition
Mesa, AZ
04.2015 - 06.2016
- Responsible for Arizona Division.
- Created brand awareness through product knowledge.
- Increased product sales through a multitude of strategic brand awareness campaigns.
REALTOR
RESRealty Group
Burnsville, MN
09.2014 - 04.2015
- Partnered with homeowners and homebuyers to sell and purchase properties that exceed expectations through marketing strategies and attention to detail.
- Worked with investors to purchase properties that offered a 20% return.
- Contracted with lenders to provide market value analysis of properties facing foreclosure or on the market as short sales.
ACCOUNT MANAGER/ SALES/ CUSTOMER
MyPillow
Chanhassen, MN
10.2011 - 08.2014
- Generated more than $250,000 in revenue in one calendar year.
- Managed radio station media output to ensure a return greater than 1.5 MER.
- Successfully re-branded and managed a branch of the company that worked with professionals in the healthcare field.
- Recognized by management for providing exceptional customer service by successfully resolving problems and answering inquiries in a timely manner.
Education
Aviation Maintenance Technician Certificate - undefined
03.2021
High School Diploma -
Kaplan Real Estate Education
Bloomington, MN10.2014
Skills
- Analyzed complex scenarios and made informed decisions under pressure to ensure operational continuity
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
- Achieved high levels of customer satisfaction through effective management of hospitality and sales operations Enhanced team performance by implementing targeted training programs Drove revenue growth by optimizing service processes and customer engagement strategies
- Achieved significant improvements in brand awareness through innovative marketing strategies Drove successful campaigns that enhanced customer engagement and loyalty Fostered collaborative efforts to strengthen brand positioning in competitive markets
- Conducted thorough reviews and audits to maintain high levels of detail-oriented work
- Demonstrated strong interpersonal skills by actively engaging with colleagues and clients to foster a positive work environment
- Fostered connections with stakeholders to facilitate effective communication and project alignment
ADDITIONAL INFORMATION
- Chanhassen High School 2012 Football John Hobot Award, Player of The Year
- Aviation Institute of Maintenance Officer of Nation Technical Honors Society
Timeline
RAMP SUPERVISOR
Southwest Airlines
10.2022 - 04.2026
AIRCRAFT MECHANIC
StandardAero
04.2021 - 10.2022
Property Manager
Parking Management Services
10.2017 - 03.2019
SALES MANAGER
PC Housing
06.2016 - 10.2017
LEAD BRAND AMBASSADOR
Kura Nutrition
04.2015 - 06.2016
REALTOR
RESRealty Group
09.2014 - 04.2015
ACCOUNT MANAGER/ SALES/ CUSTOMER
MyPillow
10.2011 - 08.2014
Aviation Maintenance Technician Certificate - undefined
High School Diploma -
Kaplan Real Estate Education