Edwin Lovett
Ramp Agent
Washington,DC
Summary
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 7 years of experience with customer services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. In search of full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ramp Agent Supervisor
UNFI
10.2022 - Current
- Developed and implemented strategies to improve team productivity and efficiency.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Met or exceeded production goals and objectives by following strict procedures.
- Developed standard operating procedures for team to follow and maintained records of activities.
Ramp Agent
United Ground Express
05.2022 - Current
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Connected electrical power unit and hoses to aircraft.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for every flight.
- Guided aircraft into and out of parking positions using hand signals.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Wheelchair Agent
Baggs
01.2022 - Current
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Escorted handicapped passengers from terminal to aircraft.
- Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Education
Associate of Science - Respiratory Therapy
University of The District of Columbia
Washington, DCAssociate of Science - Medical Assisting
Everest College - Chesapeake
Chesapeake, VASkills
Security Processes
Aviation and Transportation
Airline Policies
Aircraft Loading and Unloading
New Agent Training
Customer Satisfaction
Certification
- CM - Certified Manager Certification
- CCMA - Certified Clinical Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Ramp Agent Supervisor
UNFI
10.2022 - Current
Ramp Agent
United Ground Express
05.2022 - Current
Wheelchair Agent
Baggs
01.2022 - Current
Associate of Science - Respiratory Therapy
University of The District of Columbia
Associate of Science - Medical Assisting
Everest College - Chesapeake
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