Alex Nicole Hill
Perrysburg,OH
Summary
Detail-oriented and team player with a strong focus on organizational skills. Capable of effectively managing multiple projects simultaneously, ensuring a high level of accuracy. Demonstrated success in handling multiple priorities with a positive attitude and willingness to take on additional responsibilities to meet team goals. Hardworking and passionate job seeker, equipped with strong organizational skills, eager to secure an entry-level position and contribute to the achievement of company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
06.2022 - Current
- Worked alongside store and pharmacy managers to ensure smooth daily operations.
- Designed and maintained policy frameworks to align with standards for HIPAA, benefits administration adherence, and general liability compliance.
- Facilitated seamless collaboration among staff, physicians and community organizations for enhanced patient care.
- Educated pharmacy interns and new technicians.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Oversaw ongoing development initiatives while supervising employees directly.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Oversaw 15 technicians, facilitating the swift handling of any arising shift challenges.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Developed policies and procedures for effective pharmacy management.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Senior Certified Pharmacy Technician
Walgreens
10.2021 - 06.2022
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed medication orders.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained relationships with physicians.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered patients' questions and troubleshot prescription issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Advocated for patients' compliance with medication guidelines.
Certified Pharmacy Technician
Walgreens
03.2020 - 10.2021
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Education
East Carteret High School
Beaufort, NC06.2017
Skills
- Wellness Services
- Cash Register Operations
- Health Information Policy and Procedure Development
- Staff Management
- Patient Education
- Workflow Schedules
- Direct Patient Care
- FDA Drug Safety Guidelines
- Quality Assurance
- Team Meeting Participation
- Medication Side Effect Knowledge
- Medication Dispensing
- Regulatory Requirements
- Influenza Prevention and Treatment
- Drug Inventory Management
- Pharmacy Operations Management
- Drug Utilization Review
- Inventory and Restocking
- Prescription Interpretation
- Policy Enforcement
- Sales Goals
- Visual Merchandising
- Profit Margins
- Staff Training
- Regulatory and Statutory Compliance
- Organizational Systems
- Purchasing Management
- Sales Strategies
- Sales Optimization
- Drug Security
- Clinical Staff Management
- Customer Accounts Management
- Medicare and Medicaid Processes
- Loss Prevention Management
- Customer Satisfaction
- Patient Profiles
- Pharmaceutical Sales and Services
- On-Call Coordination
- Budget Administration
- Mining Operations
- Patient Safety
- Facility Inspections
- Medical History
- Corporate Communications
- Medication Therapy Management
- Operations Management
- Operational Efficiency
- Care Monitoring
- Business Operations
- Prescription Compounding
- Diagnostic Services Monitoring
- Administrative Staff Supervision
- Patient Relationship Management
- Patient Compliance Monitoring
- High Blood Pressure Management
- Quality Assurance Controls
- Third-Party Contracts
- Patient Care Assessment
- Inventory and Supply Management
- Electronic Medical Record Software
- Code Compliance
- Manage Records
- Federal Laws
- Medical Programs Implementation
- Establish Policies
- Resource Monitoring
- Health Information Systems (HIS)
- Medicare Compliance
- Immunization
- Mentoring
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreens
06.2022 - Current
Senior Certified Pharmacy Technician
Walgreens
10.2021 - 06.2022
Certified Pharmacy Technician
Walgreens
03.2020 - 10.2021
East Carteret High School
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