Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline

Alex Oniga

Austin,United States

Summary

As a Service Desk Analyst at Specsavers, I provide first-line support to customers and staff, resolving technical issues and ensuring optimal performance of IT systems and services. I leverage my ITIL and Security+ certifications to apply best practices and standards in service management and security. I also utilize my hardware skills to install, maintain, and troubleshoot various devices and components.


Prior to joining Specsavers, I completed the Cybersecurity Traineeship with IT Career Switch, where I acquired in-depth knowledge and practical skills in threat detection, incident response, and vulnerability assessment. I obtained the official Cybersecurity Analyst+ certification from CompTIA, demonstrating my proficiency and commitment to the field.


I am passionate about learning and exploring new technologies and trends in the IT and cybersecurity industry. I am eager to contribute to the protection and enhancement of digital assets and networks. I am looking for opportunities to grow and excel in the tech sector, where I can apply my skills, knowledge, and enthusiasm to create value and impact for organizations and customers.

Overview

5
5
years of professional experience
4
4

Certificates

Work History

Relocating

Relocating
11.2023 - Current
  • While relocating to Austin - Texas with my family, I took time to sharpen my skills with courses in Python 3 from Codecademy.com.
  • Furthermore, I reach top 8% by completing daily cybersecurity oriented virtual room practices from TryHackMe.com.
  • Continue to stay up to date with IT news and new technologies by listening to podcasts like Cybersecurity Headlines from CISO Series and Simply Cyber

Service Desk Analyst

Specsavers
08.2023 - 10.2023
  • As an IT Service Desk Specialist at Specsavers, I excelled in the following areas:
  • Implemented process improvements that resulted in a 15% reduction in average resolution time for IT support tickets through ServiceNow software.
  • Led training sessions for frontline staff, improving their technical proficiency and reducing dependency on IT support by 20%.
  • Collaborated with cross-functional teams to streamline communication processes, leading to a more efficient resolution of IT issues.
  • Contributed to the enhancement of IT support procedures, ensuring a smoother user experience for all stakeholders.

Information Technology Field Technician

Drift IT Ltd
01.2023 - 08.2023
  • Successfully managed Windows Server and iPads via Lightspeed Mobile Device Management (MDM), ensuring seamless operation and accessibility for educational staff and students.
  • Implemented Office 365, facilitating enhanced collaboration and communication among schools, staff, and students while reducing operational costs by 15%.
  • Streamlined the ticketing process using the Freshdesk system, resulting in a 20% increase in ticket resolution efficiency and a 25% improvement in customer satisfaction ratings.
  • Utilized Veem and Datto backup solutions to prioritize data protection and disaster recovery, minimizing downtime and ensuring business continuity during critical incidents.

Driver

Uber
07.2019 - 02.2023
  • As Uber Driver I have provided reliable and efficient transportation services
  • Navigated city routes and utilized GPS systems to ensure timely pick-ups and drop-offs
  • Maintained a clean and comfortable vehicle, prioritizing passenger safety and satisfaction.
  • Demonstrated excellent customer service and interpersonal skills, building rapport with diverse clientele.
  • Received consistent positive feedback for professionalism, punctuality, and attentiveness.

Education

Certification - Cybersecurity Analyst, Information Technology

IT Career Switch, Remote - Online
07.2023

Associate's Degree - Registered Nursing/Registered Nurse

Scoala Postliceala Dimitie Cantemir, Tirgu-Mures, Romania
08.2013

High School Diploma - Biochemistry

Bicaz High School, Bicaz City, Neamt County, Romania
08.2010

Skills

  • Information Technology Infrastructure
  • Computer Information Systems
  • Remote Desktop
  • Network Services
  • ServiceNow
  • Customer Communication
  • Microsoft Azure
  • IT GRC
  • Security Information and Event Management (SIEM)
  • Linux OS
  • Windows Active Directory
  • Threat and Vulnerability Management

Certification

  • CompTIA A+, CompTIA, 2022
  • IT Information Library Foundations Certification (ITIL), AXELOS Global Best Practice. 2022
  • CompTIA Security+, CompTIA, 2023
  • CompTIA Cybersecurity Analyst (CySA+), CompTIA, 2023
  • Networking and Administration Fundamentals, LinkedIn, 2023
  • Intro to Generative AI Course, Codecademy, 2024
  • Learn Python 3 Course, Codecademy, 2024

Timeline

Relocating - Relocating
11.2023 - Current
Service Desk Analyst - Specsavers
08.2023 - 10.2023
Information Technology Field Technician - Drift IT Ltd
01.2023 - 08.2023
Driver - Uber
07.2019 - 02.2023
IT Career Switch - Certification, Cybersecurity Analyst, Information Technology
Scoala Postliceala Dimitie Cantemir - Associate's Degree, Registered Nursing/Registered Nurse
Bicaz High School - High School Diploma, Biochemistry

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Alex Oniga