Summary
Work History
Education
Skills
Languages
Timeline
Generic

ALEXSA MARTINEZ BATISTA

Dundee

Summary

Results-driven customer service professional with over a decade of experience in service delivery and a strong track record of exceeding client expectations. Recognized for exceptional multitasking abilities and a commitment to fostering positive customer relationships, consistently contributing to team success. Adept at efficiently resolving complex issues while maintaining a high level of professionalism. Passionate about enhancing customer satisfaction and driving operational excellence in fast-paced environments.

Work History

TEAM LEAD/CASHIER

The Market STT
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.

CUSTOMER SERVICE REPRESENTATIVE

Dial Rent to Own
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Lead Retail Sales Associate

The Vendors Plaza
  • Greeted customers and helped with product questions, selections, and purchases.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customers questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built customer loyalty and retention by delivering excellent shopping experiences

Education

El Redentor Educative Center
Orlando, FL
04-2024

Skills

  • Efficiency Under Pressure
  • Inventory management
  • Conflict Resolution
  • Attentive
  • Consistency
  • Communication
  • Structured
  • Multitasking
  • Cash handling
  • Adaptability
  • Dependability

Languages

Spanish

Timeline

TEAM LEAD/CASHIER

The Market STT

CUSTOMER SERVICE REPRESENTATIVE

Dial Rent to Own

Lead Retail Sales Associate

The Vendors Plaza

El Redentor Educative Center
ALEXSA MARTINEZ BATISTA
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