ALEXSA MARTINEZ
Dundee,USA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
10
10
years of professional experience
Work History
Sales Associate
Dollar General
Winter Haven, FL
10.2025 - Current
- Developed strong relationships with customers, fostering loyalty and encouraging repeat business.
- Assisted customers in selecting products and addressing inquiries to improve overall shopping experience.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Maintained calm demeanor while resolving customer issues in busy, high-stress situations.
Sales Representative
Dial Rent To Own(Temp)
11.2019 - 05.2020
- Processed orders and responded to customer inquiries in-person, via email, and over phone to enhance customer service.
- Enhanced customer purchasing experiences to support consistent revenue growth.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Showcased product features to meet customer needs effectively.
Tax Professional
Jackson Hewitt
Orlando, FL
01.2017 - 10.2019
- Assessed clients' eligibility for tax credits, abatements, or deductions through thorough research, ensuring maximization of benefits.
- Addressed state and federal tax notices by drafting detailed written responses and amending tax returns to resolve issues effectively.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Educated clients on beneficial products and services, generating additional business opportunities and enhancing client relationships.
Education
High School Diploma -
Chancery Charter School
Orlando, FLSkills
- Exceptional customer service
- Customer relationship management
- Inbound and Outbound Calling
- Call Center Operations
- Quality assurance controls
- Data evaluation
- Microsoft Office expertise
- Technologically savvy
- Strong multitasking
- Goal-oriented
- Positive demeanor
- Senior leadership support
Timeline
Sales Associate
Dollar General
10.2025 - Current
Sales Representative
Dial Rent To Own(Temp)
11.2019 - 05.2020
Tax Professional
Jackson Hewitt
01.2017 - 10.2019
High School Diploma -
Chancery Charter School