ALEXSANDRIA CANO
Houston,TX
Summary
Seeking career advancement and challenging work environment as a management team member that is willing to go through challenges and grow in the company, background in luxury hospitality settings. Possess strong interpersonal skills at building positive relationships to ensure client satisfaction and loyalty. Skilled in managing multiple tasks simultaneously while maintaining high standards of professionalism and efficiency. Notable for enhancing client experience through proactive communication and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Concierge
It's A Secret Med Spa
Houston, TX
11.2023 - Current
- Designed and developed training materials for new employees in the organization.
- Greeted clients upon their arrival and provided them with information about the services offered.
- Scheduled appointments for clients with staff members as requested.
- Responded to customer inquiries via telephone, email, and in person.
- Processed payments from customers for services rendered accurately and efficiently.
- Developed an understanding of the company's products and services to effectively answer questions from customers.
- Answered incoming calls promptly and professionally, providing courteous service at all times.
- Provided support to other team members when needed during high volume periods.
- Ensured compliance with federal regulations governing consumer protection laws.
- Conducted regular training sessions for staff members on proper customer service techniques.
- Performed administrative tasks such as filing documents, data entry. as required.
- Retained knowledge of local events to offer recommendations and personal services.
Customer Service-Merchandiser
Crate And Barrel
Houston, TX
01.2021 - 06.2023
- Provide product and service information, resolving issues, retrieving customer data
- Inspected merchandise for quality and arranged proper display location on floor
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Responsible for fulfilling arrangements between receiving, processing and storing store merchandise according to purchase orders and store policy
- Verified products appeared at correct locations in proper quantities
- Answered customer questions regarding store merchandise, department information and pricing
- Package online customer orders, answer phone calls accordingly
Substitute Teacher
Pasadena ISD
01.2020 - 01.2021
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Maintained student attendance and assig prevent lapses during teacher absences
- Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Kept students on-task with proactive positive reinforcement strategies
Assistant Teacher
San Jacinto College Central Campus Child Care - Preschool
01.2019 - 01.2020
- Supervised children during in-classroom activities and on playground
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- Communicated with parents to inform about child's progress and classroom behavior
- Maintained classrooms by disinfecting and sterilizing surfaces
- Engaged and entertained children through recreational and educational activities
Education
Associates of Arts - General Studies
San Jacinto College District
01.2020
High School Diploma -
Pasadena High School
06-2018
Skills
- New hire training
- Training initiatives
- Data entry proficiency
- Sales experience
- Upselling proficiency
- Relationship building
- Time management
- Verbal and written communication
- Customer service
- Conflict resolution
- Team collaboration
- Strong work ethic
Certification
- CPR certified - American Trauma Event Management
Timeline
Client Concierge
It's A Secret Med Spa
11.2023 - Current
Customer Service-Merchandiser
Crate And Barrel
01.2021 - 06.2023
Substitute Teacher
Pasadena ISD
01.2020 - 01.2021
Assistant Teacher
San Jacinto College Central Campus Child Care - Preschool
01.2019 - 01.2020
- CPR certified - American Trauma Event Management
Associates of Arts - General Studies
San Jacinto College District
High School Diploma -
Pasadena High School
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