Jzhiniaha Capers-Hector
Houston,TX
Summary
Dynamic and dedicated professional with experience at Funplex Funpark, excelling in customer service and safety management. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in data entry and proficient in Microsoft Office Suite, ensuring operational efficiency and high satisfaction levels. Committed to fostering positive relationships in team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
Speak Out
04.2018 - Current
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
Dialer
ReconMR
04.2025 - 05.2025
- Operated switchboard and routed incoming calls to appropriate departments.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Connected callers with appropriate professional, department, or business.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Ride Attendant/Operator
Funplex Funpark
08.2023 - 05.2024
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Monitored passengers and ride operations and enforced safety regulations.
- Trained new ride operators on safety procedures and ride operations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
Education
High School Diploma -
Elsik High School
Houston, TX05.2025
Skills
- Fundraising
- Reception assistance
- Call management
- Customer service
- Telephone and email etiquette
- Data entry
- Microsoft Office Suite
- Verbal and written communication
- Documentation and reporting
- Computer skills
- Database entry
- 56 wpm typing speed
Certification
Certified in MIcrosoft Word, Microsoft Excel, and Microsoft Powerpoint
Timeline
Dialer
ReconMR
04.2025 - 05.2025
Ride Attendant/Operator
Funplex Funpark
08.2023 - 05.2024
Volunteer
Speak Out
04.2018 - Current
High School Diploma -
Elsik High School
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