Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jzhiniaha Capers-Hector

Houston,TX

Summary

Dynamic and dedicated professional with experience at Funplex Funpark, excelling in customer service and safety management. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in data entry and proficient in Microsoft Office Suite, ensuring operational efficiency and high satisfaction levels. Committed to fostering positive relationships in team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Volunteer

Speak Out
04.2018 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.

Dialer

ReconMR
04.2025 - 05.2025
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Connected callers with appropriate professional, department, or business.
  • Followed up on customer inquiries to confirm issues were adequately addressed.

Ride Attendant/Operator

Funplex Funpark
08.2023 - 05.2024
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Trained new ride operators on safety procedures and ride operations.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Delivered information and details of interest about facility to visitors.

Education

High School Diploma -

Elsik High School
Houston, TX
05.2025

Skills

  • Fundraising
  • Reception assistance
  • Call management
  • Customer service
  • Telephone and email etiquette
  • Data entry
  • Microsoft Office Suite
  • Verbal and written communication
  • Documentation and reporting
  • Computer skills
  • Database entry
  • 56 wpm typing speed

Certification

Certified in MIcrosoft Word, Microsoft Excel, and Microsoft Powerpoint

Timeline

Dialer

ReconMR
04.2025 - 05.2025

Ride Attendant/Operator

Funplex Funpark
08.2023 - 05.2024

Volunteer

Speak Out
04.2018 - Current

High School Diploma -

Elsik High School
Jzhiniaha Capers-Hector
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