Alexsis Anthony
San Antonio
Summary
Versatile Team Lead with 10 years of experience in management, operations, client success, and strategic planning. I possess a proven skill set which allows me to thrive in fast-paced environments without compromising attention to detail. My ability to drive results, coupled with strong communication skills, while maintaining a positive and professional demeanor align well with the essential daily tasks and responsibilities listed in the Client Service Advocate role within the PAX Financial Group. I am excited to leverage my experience and desire to step into the financial sector to contribute to the growth and operational excellence of the company while still adhering to my core Christian values.
Overview
9
9
years of professional experience
Work History
Consultant
Power Home Remodeling
08.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gained customer trust and confidence by demonstrating analytical abilities while maintaining a composed professional demeanor.
- Processed sensitive customer information daily with care and integrity.
Co-Founder of HerBiblePlace
HerBiblePlace
02.2024 - Current
- Developed a community of woman to come together in fellowship under Biblical principles and ideologies.
- Oversaw social media presence and aligned posts to include branding and Christian ideas to grow a platform from the ground up.
- Organized weekly Bible studies and community service events by partnering with facilities and non-profit organizations.
Assistant Operations Manager
Swedish Medical Center
04.2023 - 05.2024
- Strategized new business models and expanded new business practices to existing accounts.
- Onboarded, trained, and developed teams with a focus on operations, customer success, client confidentiality, technical documentation, and performance.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Project Lead
Nordstrom
04.2020 - 03.2023
- Facilitated the initial launch of the Nordstrom.on app, by regulating authenticity and establishing a cadence that resulted in a 40% increase in user engagement within the first six months.
- Provided critical feedback from clients directly to stakeholders and corporate developers, leading to enhancements in application functionality and a 45% increase in client satisfaction and application efficiency.
- Thoroughly outlined and executed project plans by tracking progress through weekly status reports and regular updates to managers, supervisors, and partners to ensure alignment with company goals.
Customer Success & Sales Manager
Nordstrom
11.2015 - 04.2020
- Cultivated and managed client relationships that enhanced overall customer retention by identifying clients needs and offering appropriate services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with sales, marketing, and management teams to develop solutions, accomplish shared objectives, and exceed goals.
Education
Bachelor of Science - Biology
The University of Texas At San Antonio
Associate of Science - Science
Northwest Vista College
Associate of Arts - Associate of Liberal Arts
Northwest Vista College
Skills
- Requirements Gathering
- Project Lifecycle Management
- Written & Verbal Communication
- Commercial Business Consulting
- Client Facing Deliverable Management
- Operations Management
- Logistics Coordination
- Customer Engagement
- Detail-Oriented
- Time Management
- Microsoft Office
Timeline
Consultant
Power Home Remodeling
08.2024 - Current
Co-Founder of HerBiblePlace
HerBiblePlace
02.2024 - Current
Assistant Operations Manager
Swedish Medical Center
04.2023 - 05.2024
Project Lead
Nordstrom
04.2020 - 03.2023
Customer Success & Sales Manager
Nordstrom
11.2015 - 04.2020
Bachelor of Science - Biology
The University of Texas At San Antonio
Associate of Science - Science
Northwest Vista College
Associate of Arts - Associate of Liberal Arts
Northwest Vista College
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