Alexsis Cluff
New London,CT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSE II STAFFING (REMOTE)
CareCentrix
Hartford, CT
06.2022 - Current
- Provide Excellent Customer Service
- Help patients heal at home by staffing them with Home Health Agencies, Home Infusion Companies/Pharmacies, and getting patients equipment needed from DME companies.
- Staff patients for : compression garments, mastectomy garments, iv antibiotics, hydration, RN, PT, OT, HHA, Medical Social Worker, and Speech Therapy, etc.
- Provide/Edit Authorizations to providers
- Enhanced patient satisfaction by coordinating and scheduling timely home health services.
- Facilitated smooth transitions from hospital settings to home environments for patients requiring ongoing care assistance.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Meets Quality Assurance Standards Monthly with a Score of 100%
- Train Team Members in Home Infusion Therapy
Senior Representative, Customer Order Management (Remote)
Cardinal Health
Dublin, OH
09.2021 - Current
- Provide Excellent Customer Service, Find the status of customer order, let customer know what order is holding for, if any.
- Create customer accounts, obtain diagnosis from, create database tickets for problems on account, add notes, transfer to appropriate department if needed, take payments, give balances, edit/delete medical insurance, send orders to insurance verification if insurance needs to be verified or reverified, load benefits into accounts, add doctor
- Follow Medicare guidelines Authenticate accounts
- Place orders, help customers pick the best products for their condition, place complaints, follow up on accounts
- Send emails to warehouse to cancel orders, track shipments, release orders, check if we have medical documentation on file, clear cache at start of every shift daily, open applications needed to perform job properly, etc.
Call Center Agent
Cross Sound Ferry
New London, CT
05.2018 - 08.2020
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Retention Agent
Frontier Communications
New London, CT
08.2017 - 03.2018
- Provide excellent customer service
- Attend meetings on new strategies
- Properly Use and apply save codes to customer accounts
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Process credits and cancellation requests.
- Right size customers
- Promote new products and benefits
- Build positive working relationships with customer for repeat business
- Return phone calls to customers in timely manner
- Providing the best solution to the client to prevent them from canceling their agreement
Education
Medical Administrative Assistant -
Ridley Lowell Business & Technical Institute
New London, CTHigh School Diploma -
New London High School
New London, CTSkills
- Professionalism
- Team Player
- Call Center Operations
- Billing
- Data Entry
- Trustworthy
- Quick Learner
- Medical Terminology
- Medical Office Experience
- Clerical Experience
- Insurance Verification
- Teaching
- Medical Records
- Phone Etiquette
- Medical Billing
- HIPAA
- Friendly, positive attitude
- Customer service
- Problem-solving
Certification
National Certified Medical Office Assistant
CUST
Authorized to work in the US for any employer
Timeline
CSE II STAFFING (REMOTE)
CareCentrix
06.2022 - Current
Senior Representative, Customer Order Management (Remote)
Cardinal Health
09.2021 - Current
Call Center Agent
Cross Sound Ferry
05.2018 - 08.2020
Retention Agent
Frontier Communications
08.2017 - 03.2018
Medical Administrative Assistant -
Ridley Lowell Business & Technical Institute
High School Diploma -
New London High School