Alexsis Gramigna
Decatur,IL
Summary
Dynamic Senior Relationship Banker at Hickory Point Bank & Trust, adept at cross-selling banking products and enhancing customer loyalty. Proven track record in credit risk assessment and relationship management, successfully mentoring junior staff and streamlining processes to boost efficiency. Committed to delivering tailored financial solutions that drive client satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Senior Relationship Banker
Hickory Point Bank & Trust
Decatur, IL
12.2021 - Current
- Cultivated strong client relationships to enhance customer loyalty and retention.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Led training sessions for new staff on compliance regulations and operational procedures.
- Streamlined account management processes to improve efficiency and reduce errors.
- Collaborated with cross-functional teams to develop tailored financial solutions for clients.
- Executed risk assessments to ensure adherence to regulatory guidelines and protect assets.
- Developed targeted marketing strategies to attract new clientele and promote services offered.
- Mentored junior bankers, fostering professional development and enhancing team performance.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Participated in regular training sessions to stay up-to-date on industry trends and maintain expertise in banking products and services.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Coordinated with internal departments such as credit analysis or risk management teams for obtaining necessary approvals on high-profile transactions.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Supervisor
Burkes Outlet Bealls
Altus, OK
06.2021 - 12.2021
- Supervised daily operations to ensure efficient store management and excellent customer service.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented inventory control measures, optimizing stock levels and reducing shrinkage.
- Developed staff schedules, ensuring adequate coverage during peak hours to maximize sales opportunities.
- Conducted regular performance evaluations, providing constructive feedback to improve employee productivity.
- Led team meetings to communicate goals, updates, and operational changes effectively.
- Enhanced customer experience by resolving issues promptly and maintaining high standards of store presentation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Associate
STAGE
Altus, OK
10.2018 - 08.2020
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer service.
- Collaborated with team members to execute promotional events, driving store traffic and sales.
- Conducted inventory checks regularly to maintain stock levels and minimize discrepancies.
- Trained new associates on operational procedures and customer service best practices for consistency.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Processed purchases and handled payment transactions using POS system.
- Collaborated with team members to meet sales targets and improve overall store performance.
Teachers Assistant
Little Peoples Prep School
Decatur, IL
09.2017 - 10.2018
- Assisted lead teacher in daily classroom activities and lesson implementation.
- Supported student learning by providing one-on-one assistance and facilitating group activities.
- Organized classroom materials and resources to enhance educational experiences for students.
- Maintained a safe and inclusive environment, fostering positive interactions among students.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Developed strong relationships with students, promoting emotional well-being and academic motivation.
- Participated in staff meetings, contributing ideas for improving classroom management techniques.
- Monitored student progress and behavior, providing feedback to teachers for effective interventions.
- Collaborated with educators to develop engaging instructional strategies tailored to diverse learning needs.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
Education
High School Diploma -
Eisenhower High School
DecaturSkills
Cross-selling techniques
Credit risk assessment
Creative thinking
Money handling
Cash handling
Customer Service-oriented
Relationship building and management
Banking
Timeline
Senior Relationship Banker
Hickory Point Bank & Trust
12.2021 - Current
Supervisor
Burkes Outlet Bealls
06.2021 - 12.2021
Customer Associate
STAGE
10.2018 - 08.2020
Teachers Assistant
Little Peoples Prep School
09.2017 - 10.2018
High School Diploma -
Eisenhower High School