Alexus Alexander
Cuyahoga Falls,OH
Summary
Skilled Customer Service Specialist focused on maximizing the consumer experience through effective use of rapport, support and technical abilities. Excellent communicator with superb time management, administrative and customer service skills.
Overview
9
9
years of professional experience
Work History
Assist Queue Specialist/Supervisor
Genesis Fs Card Services
07.2022 - 06.2023
- Assisting representatives with questions on customers accounts, also taking escalated calls and giving resolutions.
- Trained and coached new representatives.
Inbound Sales Representative
Spectrum
02.2021 - 05.2022
- Answering 20-35 calls daily regarding customers needing cable/phone/internet services, also upselling as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Phone Banker
Huntington Bank
04.2017 - 01.2021
- Answering 85-95 calls regarding bank accounts, mortgages, personal credit lines, auto loans & titles.
- Helped customers complete online banking services
- Calculated fees due and interest for consumers accounts
Customer Care Representative
First Energy
09.2014 - 07.2015
- Answering 100 calls daily regarding customers electrical services. Such as setting up and ending services, general questions and billing.
- Assisting customers with setting appointments and special outage requests.
Education
Buchtel High School
Akron, OHSkills
- Customer Relations
- Supply Management
- Resource Allocation
- Root Cause Analysis
- Strategic Sales Knowledge
- Microsoft Windows Proficient
- Operate Multiple Systems
Timeline
Assist Queue Specialist/Supervisor
Genesis Fs Card Services
07.2022 - 06.2023
Inbound Sales Representative
Spectrum
02.2021 - 05.2022
Phone Banker
Huntington Bank
04.2017 - 01.2021
Customer Care Representative
First Energy
09.2014 - 07.2015
Buchtel High School