Shemeka Brabham
Brooklyn,NY
Summary
Efficient Patient Registration Clerk recognized for high productivity and ability to complete tasks swiftly. Possess specialized skills in patient data management, medical billing procedures, and customer service excellence. Excel in communication, problem-solving, and empathy, ensuring positive interactions with patients and healthcare professionals.
Overview
4
4
years of professional experience
Work History
Patient Registration/Work queue specialist
Columbia Doctors
New York
05.2025 - Current
- Monitored and resolved outstanding issues within the work queues
- Ensured efficient processing of billing claims, including insurance follow-up, collection activities, and addressing denials
- Reviewed and resolved billing claim edits, follow-up queues
- Accurately scanned, uploaded, and labeled documents in patient charts.
- Prioritized each call based on the urgency and importance of the situation. Understands when something requires immediate attention and can successfully triage calls within their scope.
- Assists co-workers and other physicians’ patients as needed.
- Scheduled consultations along with procedures for (Colonoscopy, endoscopy, Manometry)
- Demonstrates excellent customer service, responds promptly to patient, physician, management, and clinic requests/needs.
Patient Registration Clerk
New York Presbyterian Queens
Queens
05.2024 - 02.2025
- Verified patient information, including insurance coverage and referrals, ensuring accuracy and compliance.
- Monitored patients' progress and documented health status changes to ensure timely updates to the healthcare team.
- Screened patients before and during the admissions process.
- Processed patient medication information accurately and efficiently.
- Conducted patient confirmation calls to ensure appointment accuracy.
- Scanned documents into electronic health record systems as needed.
- Assisted with scheduling appointments and referrals to other departments.
- Provided excellent customer service while handling all incoming calls efficiently and professionally.
- Responded to inquiries from patients regarding their accounts, or services offered by the facility.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
Registration Clerk
Department of Health and Mental Hygiene
Brooklyn, NY
01.2022 - 01.2024
- Verified accuracy of all patient information.
- Entered patient information into the EMR system for testing.
- Referred patients to appropriate care team members based on the nature of their visit.
- Collected 50 STI specimens daily, ensuring accurate and timely processing.
- Coordinated patient care by communicating with providers, medical assistants, and site staff using a team-based approach.
Patient Registration Clerk
Department of Health and Mental Hygiene
Brooklyn, NY
01.2022 - 01.2024
- Utilized Epic system for efficient patient registration.
- Welcomed patients and families with warmth and professionalism.
- Handled all patient and staff interactions with courtesy.
- Guided patients through health centers, testing, and vaccine sites.
- Administered nasopharyngeal tests, ensuring accurate collection and storage of specimens according to established procedures.
- Distributed COVID-19 FAQ and educational materials with daily updates.
Education
Option - Office Technology with Medical
Long Island Business Institute
Flushing, NY07.2021
Skills
- Medication Management
- Customer relations
- Analytical thinking
- Documentation management
- Expert problem solving
- Process Documentation
- Relationship development
- Medical terminology
- Patient confidentiality
- Appointment scheduling
- Electronic recordkeeping
- Insurance Verification
Timeline
Patient Registration/Work queue specialist
Columbia Doctors
05.2025 - Current
Patient Registration Clerk
New York Presbyterian Queens
05.2024 - 02.2025
Registration Clerk
Department of Health and Mental Hygiene
01.2022 - 01.2024
Patient Registration Clerk
Department of Health and Mental Hygiene
01.2022 - 01.2024
Option - Office Technology with Medical
Long Island Business Institute