Shahnaz Ahmed
Dallas
Summary
Experienced PTCB certified and State Registered Pharmacy Technician with over a decade of diverse experience. Maintains strong emphasis on accuracy and consistently provides courteous service. Currently pursuing entry-level AI Analyst position in healthcare industry to leverage skills and knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Pharmacy Technician I Patient Engagement I Clinical Specialist
CCS Medical
08.2022 - Current
- Managed and contributed concurrent projects, consistently delivering high-quality outcomes within established timelines. Facilitated cross-functional collaboration to ensure seamless project execution from initiation through completion.
- Collaborated with multiple departments to plan and execute interdepartmental collaboration projects, ensuring effective coordination and timely delivery. Contributed to shared goals by partnering with internal teams throughout all project phases, from initiation to completion.
- Follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements. Abide by all regulations, policies, procedures and standards.
- Utilized Power BI for report development and data visualization tasks.
- Created and updated SOPs to streamline operational workflows and improve efficiency.
- Documented and implemented SOPs to support training, quality assurance, and regulatory requirements.
- Enhanced patient education and support within 4 months by conducting proactive engagement calls, facilitating understanding of diabetes and its associated treatment options.
- Developed a streamlined process to assist patients with medical equipment inquiries, ensuring timely and accurate resolutions for improved overall patient engagement.
- Facilitated effective communication between patients and healthcare providers by assisting in survey interactions, significantly improving patient understanding of diabetes care management over time.
- Achieved stated goals based on multiple projects and objectives as outlined by managements. Demonstrated compassionate behavior to promote a positive team-oriented environment.
Remote Senior Pharmacy Technician PA/Appeals
OptumRx/UnitedHealth Group
11.2020 - 02.2021
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Answered 50+ prior authorization inquiry calls or/and faxes. Researched and resolved benefits issues using the appropriate reference material.
- Established 35+ inbound phone requests and gathered member data to analyze information for Pharmacist consultations.
- Initiate outbound calls as needed to fulfill operational requirements.
- Resolved issues in a timely manner as assigned by management reached 100% of the metrics. • Earned " Rising Star " badge by a supervisor for team building with positive communication.
Pharmacy Technician
PAM Specialty Hospital
08.2020 - 10.2020
- Processed 40+ prescriptions for patients admitted to the hospital.
- Managed billing procedures, accurate handling and recording cash flow.
- Monitored the compound and IV ingredients with proper safety for pharmacists.
- Inspected 2+ medication storage locations to monitor drug expiration dates and supply adequate inventory.
Retail & Clinical Pharmacy Technician
CVS PHARMACY
06.2013 - 03.2020
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Created 100+ new customer profiles and updated demographics, allergies and new medications in the pharmacy computer system.
- Teamed with 20+ peers, technicians and pharmacists to prioritize and complete orders.
- Performed verification of Medical Records, FDA, HIPAA, Controlled Substances, ATF and other Compliance paperwork.
- Fixed dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.
- Implemented alongside licensed pharmacists to provide excellent service within high-volume retail settings.
- Facilitated migrate pharmacy to new patient records system transferred hundreds of profiles to the database.
- Trained and led 5 new trainees on the new system to develop efficient service.
- Managed inventory levels, implementing a new process that ensured 100% stock availability, while increasing inventory turnover maintaining pharmacy's safety by enforcing infection-control procedures, policies, and regulations to protect workers, patients, and doctors.
- Being rewarded more than 2 times by a head pharmacist for efficient and accurate skills in dispensing medication dosage and for achieving 100% customer satisfaction. Gained recognition as a caring peer.
Education
High School Diploma -
GED Prometric Center
New York05-2010
Skills
- Management of AI workloads
- Machine Learning
- ATF Compliance
- Basic C# programming skills
- Clinical Specialist
- Communication
- Controlled Substances Handling
- Customer Service
- Data Analysis
- Diabetes Disease State Knowledge
- FDA Compliance
- Features of computer vision workloads on Azure
- Understanding generative AI workloads on Azure
- Implementing NLP solutions using Azure
- Fundamental principles of machine learning on Azure
- HIPAA Compliance
- Insurance Regulations
- Inventory Management
- Medical Records Verification
- Medication Management
- Microsoft 365
- Patient Engagement
- Pharmacy Technician
- Prior Authorization
- Python
- Power Bi
- SQL
- Teamwork
- Drug & Medical Supplies utilization review
Certification
- Microsoft Certified Azure AI Fundamentals, AI 900
- Active PTCB Certified Pharmacy Technician
- Active Licensed and Registered Pharmacy Technician – State of Texas
- Udemy Certified LLM Engineering: Master AI, Large Language Models & Agents
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Interests
- Cooking
- Baking
- Playing Sports
- Reading
- Road Trips
- Train Travel
- Youth Development Programs
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Design and Build Websites
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Artificial Intelligence (AI) and Machine Learning
Timeline
Remote Pharmacy Technician I Patient Engagement I Clinical Specialist
CCS Medical
08.2022 - Current
Remote Senior Pharmacy Technician PA/Appeals
OptumRx/UnitedHealth Group
11.2020 - 02.2021
Pharmacy Technician
PAM Specialty Hospital
08.2020 - 10.2020
Retail & Clinical Pharmacy Technician
CVS PHARMACY
06.2013 - 03.2020
High School Diploma -
GED Prometric Center
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