Alexus Alexander
Summary
Dedicated professional with strong communication and organizational skills. Experienced in customer service, team collaboration, and maintaining operational efficiency. Eager to contribute to a dynamic team focused on enhancing customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Worker
Northern Illinois University
DeKalb
09.2025 - Current
- Supported faculty by managing administrative tasks and addressing student inquiries to enhance communication.
- Worked with team members to streamline workflow during peak times, improving service speed.
- Monitored food safety standards to ensure compliance with health regulations.
- Trained new kitchen staff on proper procedures and equipment usage.
- Prepared food items such as salads, entrees, sandwiches and desserts according to recipes.
- Assembled food orders quickly and accurately.
- Operated kitchen appliances including ovens, grills, fryers and mixers.
- Maintained inventory of supplies and restocked shelves.
Office Worker
Glenwood Academy
Glenwood
06.2022 - Current
- Oversaw daily office operations, ensuring efficient workflow and organized workspace.
- Supported the implementation of office policies and procedures for efficiency.
- Worked with team members to enhance communication and streamline workflow processes.
- Maintained electronic files and records using office management software.
- Delivered customer service support to students, parents, and staff, addressing inquiries and resolving issues.
- Organized filing systems, maintained records, and updated databases.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Ensured compliance with established policies and procedures.
- Conducted research and compiled data for reports and projects.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Front of House Staff Member
Faye & Joe's Southern Bowl
Hazel Crest
07.2024 - 08.2025
- Greeted and welcomed guests with friendly, attentive service.
- Managed customer orders efficiently using POS system.
- Collaborated with kitchen staff to coordinate food preparation and delivery.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Supported team members during busy shifts to ensure smooth operations.
- Maintained knowledge of daily specials and promotions for customer engagement.
- Handled cash register transactions for both dine-in and take-out orders.
- Provided exceptional customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Assisted kitchen staff in preparing ingredients and meals.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Followed up with customers after their meal to ensure satisfaction.
- Ensured compliance with health and safety regulations in the restaurant.
- Monitored dining room activity to ensure all guests had a positive experience.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Education
Bachelor of Science - Nursing
Northern Illinois University
Dekalb, IL05-2029
High School Diploma -
Marian Catholic Highschool
Chicago Heights 05-2025
Skills
- Customer service
- Office administration
- Data entry
- Time management
- Team collaboration
- Effective communication
- Verbal and written communication
- Business communication
- Organized and efficient
- Professional demeanor
- Fast learner
- Patient care
Certification
- CPR Certified
Timeline
Student Worker
Northern Illinois University
09.2025 - Current
Front of House Staff Member
Faye & Joe's Southern Bowl
07.2024 - 08.2025
Office Worker
Glenwood Academy
06.2022 - Current
Bachelor of Science - Nursing
Northern Illinois University
High School Diploma -
Marian Catholic Highschool