Alexus Baker
Sioux Falls,SD
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over three years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Avera
05.2023 - Current
- Offered friendly and efficient service to patients' families, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hospital experiences.
- Facilitated guest check-in and check-out processes to assure security on the NICU.
- Explained security policies and procedures to family and visitors to promote safety.
Patient Care Technician
Avera
06.2020 - 05.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
Lifeguard
Sioux Falls Parks And Recreation
07.2017 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Trained new lifeguards on safety procedures and protocol.
Education
Bachelor of Science - Nursing
University of South Dakota
Sioux Falls, SD12.2024
Skills
- Acute and Rehabilitative Care
- Culturally Competent Care
- Blood Glucose Monitoring
- Professional Bedside Manner
- Patient Safety
- Taking Vital Signs
- Prioritizing Patients
- Policy and Procedure Adherence
- Safety Monitoring
- Administrative Support
- Team Collaboration
Certification
- Basic Life Support, American Heart Association - Valid until February 28th, 2025
Timeline
Concierge
Avera
05.2023 - Current
Patient Care Technician
Avera
06.2020 - 05.2023
Lifeguard
Sioux Falls Parks And Recreation
07.2017 - 09.2019
Bachelor of Science - Nursing
University of South Dakota