Ebony Foster
Rosharon,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Concierge
Laurel Glen at Sugarland
Sugar Land, TX
06.2024 - Current
- Assisted with event planning, ensuring seamless execution of on-site activities.
- Implemented feedback mechanisms to gather guest input and improve service quality.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Resident Care Coordinator
Orchard Park Southfork
Manvel, TX
01.2024 - Current
- Coordinated resident care plans, ensuring alignment with individual needs and preferences.
- Monitored daily activities, promoting engagement and quality of life for residents.
- Facilitated communication between families, staff, and healthcare providers to enhance support networks.
- Developed training materials for staff on best practices in resident care procedures.
- Implemented safety protocols, ensuring compliance with regulatory requirements in the facility.
- Conducted regular assessments of resident health status, adjusting care plans as needed.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
Resident Care Supervisor
Inspired Living
Sugar Land, TX
- 12.2022
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
Medication Technician
Inspired Living
Sugar Land, TX
12.2017 - 03.2022
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Prepared [Number] various medications per shift to distribute to patient orally, topically or through inhalation.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored expiration of medications and medical supplies through [Action] and [Action].
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Promoted clean and sanitary environment by maintaining department equipment.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Collected patient specimens and data and monitored vital signs, input, output and other necessary measurements.
Certified Medication Aide
Hidden Lakes Senior Service
St Louis, MO
08.2014 - 04.2016
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Monitored vital signs during medication administration to quickly identify complications.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
- Assessed patient needs in response to medications.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted patients with personal care to alleviate burden on family members.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Promoted clean and sanitary environment by maintaining department equipment.
Customer Service Representative
Dillons Grocery Store
Liberal, KS
08.2009 - 05.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Data Entry Clerk
Sensitive Home Care
Liberal, KS
06.2004 - 08.2008
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Proofread and edited documents to correct errors.
- Located information contained in files to meet requests by supervisors and other departments.
- Verified confidential or private client information in adherence to state and federal laws.
- Contacted customers via phone or email to address data inquiries.
- Maintained database by entering new and updated customer and account information.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Exceeded quality goals to support team productivity.
- Created reports and audited charts to maintain concise records.
Education
Some College (No Degree) -
Seward County Community College
Liberal, KSAssociate of Science - Medical Billing And Coding
College of Healthcare Professionals
Houston, TX01.2024
Medication Tech - Health Aide
Seward County Community College
Liberal, KS01.2008
Associate Healthcare Mangement - Healthcare
CHCP
Houston, TX09-2027
Skills
- Acute and rehabilitative care
- Quality assurance controls
- Employee retention strategies
- Patient relations
- Records maintenance
- Patient safety
- Records management
- Schedule management
- Facility oversight
- Staff supervision
- Multitasking
- Data Entry
- Call Documentation
- Creative Problem Solving
- Customer Service
- Strong work ethic
- Team player mentality
- Exceptional communication
Education and Training
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Timeline
Concierge
Laurel Glen at Sugarland
06.2024 - Current
Resident Care Coordinator
Orchard Park Southfork
01.2024 - Current
Medication Technician
Inspired Living
12.2017 - 03.2022
Certified Medication Aide
Hidden Lakes Senior Service
08.2014 - 04.2016
Customer Service Representative
Dillons Grocery Store
08.2009 - 05.2011
Data Entry Clerk
Sensitive Home Care
06.2004 - 08.2008
Resident Care Supervisor
Inspired Living
- 12.2022
Associate of Science - Medical Billing And Coding
College of Healthcare Professionals
Medication Tech - Health Aide
Seward County Community College
Some College (No Degree) -
Seward County Community College
Associate Healthcare Mangement - Healthcare
CHCP