Alexus Carter
Morton,MS
Summary
Results-driven individual with expertise in customer service and regulatory compliance. Proven ability to process transactions accurately while collaborating with teams to improve service delivery. Eager to leverage skills to support organizational goals and enhance customer experiences.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Wire Services Specialist
Community Bank Of Mississippi
Morton, MS
05.2022 - Current
- Assisted customers with account inquiries and service requests.
- Processed transactions accurately and efficiently for diverse banking services.
- Maintained compliance with bank policies and regulatory requirements consistently.
- Utilized banking software to manage account information and updates securely.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Trained new staff on best practices for customer service in a banking environment.
Surgical Technologist
Rush Foundation Hospital
Meridian, MS
02.2020 - 05.2022
- Assisted surgeons during operations by passing instruments promptly.
- Maintained sterile field to ensure patient safety and infection control.
- Prepared surgical instruments and equipment for various procedures.
Receptionist
Primary Health Clinic
Newton, MS
01.2019 - 02.2020
- Greeted patients and visitors with a welcoming demeanor.
- Answered phone calls and addressed inquiries promptly and professionally.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed appointment scheduling using electronic health record systems.
- Scheduled and confirmed appointments.
- Collected patient information and verified insurance details efficiently.
- Coordinated communication between healthcare providers and patients effectively.
- Maintained a clean and organized reception area for optimal workflow.
- Assisted in managing medical records to ensure accuracy and confidentiality.
- Handled incoming mail and distributed correspondence to appropriate staff members.
Education
Associate of Applied Science - Surgical Technology
East Central Community College
Decatur, MS 02.2020 - 02.2022
Associate of Applied Science - Medical Technology
East Central Community College
Decatur, MS 08.2017 - 05.2019
Scott Central Attendance Center
Forest, MSSkills
- Transaction processing
- Banking software
- Regulatory compliance
- Account management
- Customer service
- Attention to detail
- Team collaboration
- Training and development
- Problem solving
- Effective communication
- Time management
- Appointment scheduling
- Medical record management
Timeline
Wire Services Specialist
Community Bank Of Mississippi
05.2022 - Current
Surgical Technologist
Rush Foundation Hospital
02.2020 - 05.2022
Associate of Applied Science - Surgical Technology
East Central Community College
02.2020 - 02.2022
Receptionist
Primary Health Clinic
01.2019 - 02.2020
Associate of Applied Science - Medical Technology
East Central Community College
08.2017 - 05.2019
Scott Central Attendance Center