Juan Arenas
Hoboken,NJ
Summary
Versatile banking and customer-service professional with experience in wire processing, personal banking, sales, cash handling, branch operations, and retail management. Strong record of working accurately with financial transactions, building customer relationships, resolving issues, and managing day-to-day operations in fast-paced environments. Bilingual in English and Spanish with strong communication, organization, and problem-solving skills.
Overview
11
11
years of post-secondary education
9
9
years of professional experience
Work History
Fed Line Wire Specialist
First Security Bank
Searcy, AR
06.2026 - Current
- Process incoming and outgoing domestic wire transfers through the Federal Reserve FedLine.
- Verify wire information and follow established bank policies, procedures, internal controls, and regulatory requirements.
- Monitored and reconciled wire transfer activity, ensuring accuracy and timeliness in processing.
- Communicated with bank personnel and correspondent banking partners to address wire transaction inquiries and resolve processing issues.
- Perform daily balancing and reconciliation of wire activity and resolving processing errors, rejections, and exceptions.
- Assist with wire-related inquiries and transaction issues while maintaining strict confidentiality of customer and financial information.
- Use internal banking systems and computer applications to process and document wire transactions.
Personal Banker
Southern Bank
Searcy, Arkansas
10.2025 - 06.2026
- Built and maintained customer relationships by identifying financial needs and providing appropriate banking products and services.
- Facilitated account openings, transactions, and servicing to enhance the customer banking experience.
- Leveraged customer interactions to promote additional banking products and electronic services, increasing customer engagement.
- Assisted customers with account openings, transactions, account servicing, and general banking needs.
- Executed retail banking transactions in accordance with policies and security requirements, ensuring compliance and customer trust.
- Maintained knowledge of banking products, deposit services, electronic banking channels, and loan products.
- Followed applicable banking regulations, customer privacy requirements, and information-security procedures.
- Supported branch operations including cash handling, ATM/ITM procedures, night depository, vault cash, opening/closing procedures, and cash shipments.
Store Manager
All Occasion Florist
Hoboken, NJ
04.2021 - 06.2025
- Managed daily operations of a busy flower shop, including staffing, scheduling, sales, and customer service.
- Developed strategies to maximize sales and profitability.
- Managed POS operations, sales tracking, cash handling, and daily reporting.
- Tracked sales, maintained vendor relationships, and ensured fresh, high-quality inventory.
- Coordinated floral services for weddings, funerals, and other events while managing customer requirements.
- Provided customer service and resolved issues in a fast-paced retail environment.
Sales Associate
All Occasion Florist
Hoboken, NJ
09.2017 - 04.2021
- Provided customer service by discussing customer requirements and recommending appropriate floral products and services.
- Maintained supplies, received shipments, and prepared and displayed fresh floral inventory.
- Promoted the business through social media marketing.
- Created floral arrangements while managing customer requests and deadlines.
Education
Bachelor of Science - Business Management
New Jersey City University
09.2015 - 09.2026
Skills
- Wire Transfer Processing
- Banking Operations
- Transaction Processing
- Financial transactions
- Account Servicing
- Cash Handling
- POS Systems
- Sales & Relationship Building
- Customer Service
- Problem Solving
- Conflict Resolution
- Banking operations
- Cash handling
ACTIVITIES
English, Spanish
Languages
- English, Spanish
Timeline
Fed Line Wire Specialist
First Security Bank
06.2026 - Current
Personal Banker
Southern Bank
10.2025 - 06.2026
Store Manager
All Occasion Florist
04.2021 - 06.2025
Sales Associate
All Occasion Florist
09.2017 - 04.2021
Bachelor of Science - Business Management
New Jersey City University
09.2015 - 09.2026