Grisela Garcia
Clifton,CO
Summary
Dynamic Wire Transfer Specialist with extensive experience at Wells Fargo, excelling in payment investigation and regulatory compliance. Proven ability to enhance team collaboration and train staff effectively. Recognized for achieving a zero error rate in cash handling while delivering exceptional customer service and implementing process improvements to mitigate fraud risks.
Overview
10
10
years of professional experience
Work History
Wire Transfer Specialist
Wells Fargo
Denver, CO
08.2020 - 11.2024
- Investigated issues related to failed or delayed payments due to incorrect routing information or other errors.
- Provided training to new staff members on how to process various types of wire transfers.
- Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
- Developed relationships with external banks in order to facilitate smoother transactions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Lead Teller
Wells Fargo
Grand Junction, CO
05.2016 - 08.2020
- Identified process improvements to increase efficiency and accuracy of transactions.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Ensured compliance with federal regulations and internal policies during all transactions.
- Reported daily averages and shortages to operations department.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Resolved problems or discrepancies concerning customers' accounts.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Facilitated communication between teller line and bank management on operational issues.
- Implemented new policies or procedures based on regulatory updates or changes in business needs.
- Handled daily team scheduling and properly staffed shifts.
- Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
Teller
Wells Fargo
Grand Junction, CO
11.2014 - 05.2016
- Built and maintained client relationships through quality, personalized interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Resolved problems or discrepancies concerning customers' accounts.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Explained the features of various banking products available to customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Education
High School Diploma -
Palisade High School
Palisade, CO05-2014
Skills
- Wire transfer processing
- Regulatory compliance
- Customer service
- Payment investigation
- Transaction troubleshooting
- Employee training
- Fraud detection
- Wire transfer investigations
- Multitasking capacity
- Risk assessment
- Team collaboration
- Attention to detail
Timeline
Wire Transfer Specialist
Wells Fargo
08.2020 - 11.2024
Lead Teller
Wells Fargo
05.2016 - 08.2020
Teller
Wells Fargo
11.2014 - 05.2016
High School Diploma -
Palisade High School
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