Alexus Daniels
Prentiss,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, phone etiquette, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Call Center Representative
General Dynamics
Hattiesburg, MS
09.2020 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Attended telephone skills and program information training sessions to boost aptitude.
Education
High School Diploma -
08.2010 - 05.2014
Skills
Customer support
undefinedTimeline
Call Center Representative - General Dynamics
09.2020 - 03.2022
Prentiss Senior High School - High School Diploma ,
08.2010 - 05.2014