Alexus Engelmann
PALAMERICAN SECURITY
Colorado Springs,CO
1
Certification
11
years of professional experience
Possesses robust interpersonal capabilities and a steadfast, results-driven methodology for upholding safety and security protocols. Demonstrates proficiency in policy and procedural adherence, de-escalation strategies, and meticulous attention to detail, including accurate documentation. Maintains composure and effective communication under duress, with the capacity to manage multiple responsibilities in dynamic environments while consistently upholding ethical standards and professional integrity.
Work History
SECURITY OFFICER
2 Years 2 Months- Monitors hospital grounds, entrances, and restricted areas to ensure safety of staff, patients, and visitors.
- Responds promptly to emergencies, disturbances, and medical codes in coordination with nursing and security teams.
- Assists medical staff in managing aggressive or disruptive individuals while maintaining professionalism and compassion.
- Completes detailed incident and activity reports in compliance with hospital policies and state regulations.
- Used strong observational skills to detect inconsistencies that might otherwise go unnoticed, supporting safety and security objectives.
- Maintained accuracy and professionalism in high-responsibility environments where attention to detail was critical.
- Applied strict adherence to protocols and confidentiality requirements while handling sensitive information and security-related situations.
CORRECTIONAL OFFICER I
2 Years- Maintains discipline of inmates in accordance with post orders
- Prepared detailed incident reports, behavioral logs, and formal documentation for Sterling Correctional Facility and administrative cases.
- Maintained both a spoken, written, and typed open line of effective communication with individuals from diverse backgrounds, including supervisors, other staff, and inmates.
- Routinely performed area and cell checks to prevent contraband spread through the facility
- Oversaw the intake, housing, and release of incarcerated individuals in a medium-security state correctional facility, ensuring compliance with legal and department standards.
- Maintained detailed records of inmate movements, housing assignments, infractions, and disciplinary actions in accordance with state DoC protocols.
- Responded to inmate inquiries regarding sentence structure, court appearances, and facility rules; provided clear explanations of prison policies and procedures.
CORRECTIONAL SECURITY OFFICER III
2 Years 3 Months- Responsible for the court, supervision and controlled movement of 250+ inmates
- Maintains facility security through key, door, and equipment control
- Receives, processes, and supervises visitors and visitation procedures
- Maintained discipline of inmates in accordance with post orders
- Armed escort and transport of inmates to and from medical care facilities
- Processed and logged personal property, funds, and documentation during intake and release, ensuring chain-of-custody and inventory control
- Collaborated with classification officers, medical staff, case managers, and external law enforcement agencies to coordinate inmate care, movement, and security
- Utilized knowledge investigative processes and procedures to carry out cell searches and document in detail any contraband found within, then processed written investigative reports for disciplinary actions.
CLIENT MONITOR
5 Months- Responsible for safety and security for staff and residents
- Conducted routine inmate counts and dorm inspections
- Collected, documented, and inventoried inmate property while preventing
- Conducted searches, ID verifications, and background checks during booking and release procedures for multiple individuals per day
- Used electronic inmate management systems to track court dates, classification levels, and parole/probation holds
- Communicated with parole officers, attorneys, courts, jail administers, and employers to coordinate inmate status updates and transportation scheduling
CALL CENTER REPRESENTATIVE
6 Months- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.
- Used database system to record notes and call information.
- Used discretion and confidentiality while managing large financial transfers to and from various accounts.
COMMUNICATIONS ASSISTANT
1 Year 1 Month- Dictated, captioned, and transcribed live audio calls for elderly, hard-of-hearing, and deaf customers
- Maintained high level of dictation including speed and accuracy
- Used excellent attention to detail to ensure all conversations were transcribed verbatim
- Maintained strict customer confidentiality
- Utilized excellent written and verbal communication skills with team to ensure the highest level of customer satisfaction
EMERGENCY DISPATCHER
3 Months- Answered and documented/managed emergency calls to 911 in a time-critical environment
- Multi tasked in transcribing incoming calls and dispatching security, fire, and medical emergency response teams.
- Took charge of emergent situations while maintaining clear and non-confrontational communication
- Defused emotionally charged crisis situations via calm and concise communication skills
Education
Associate of Arts - Psychology
Skills
Strong computer skills
Dependable and results-oriented
Search and seizure procedures
De-escalation techniques
Attention to detail and documentation accuracy
Integrity and ethical conduct
Policy and procedure compliance
Calm and communicative under pressure
Strong interpersonal skills
Multitasking in fast-paced environments
Certification
Private Security Officer License
Timeline
SECURITY OFFICER
PALAMERICAN SECURITY
05.2024 - 07.2026Read More
CORRECTIONAL OFFICER I
STERLING CORRECTIONAL FACILITY
01.2021 - 01.2023Read More
CORRECTIONAL SECURITY OFFICER III
JOSEPH HARP CORRECTIONAL CENTER
10.2018 - 01.2021Read More
CLIENT MONITOR
CARVER TRANSITIONAL CENTER
05.2018 - 10.2018Read More
CALL CENTER REPRESENTATIVE
SITEL
11.2017 - 05.2018Read More
COMMUNICATIONS ASSISTANT
CAPTIONCALL
08.2016 - 09.2017Read More
EMERGENCY DISPATCHER
EL PASO COUNTY SHERIFF'S OFFICE
03.2015 - 06.2015Read More
PIKES PEAK COMMUNITY COLLEGE
Associate of Arts from Psychology
Read More