Alexus Flores
U.S. Citizen,NM
Summary
Friendly and reliable customer service professional.
Currently a skilled childcare assistant at Kids Castle, adept in organizational planning and social development activities. Excelled in enhancing customer/parent satisfaction and safety monitoring, demonstrating patience, empathy, and child safety standards, leveraging strong communication and cleanliness skills. Proficient Customer Service professional with 2 years combined of customer experience.
Overview
3
3
years of professional experience
Work History
Childcare Assistant Teacher
Kids Castle/Lomas Chilkd Development
01.2024 - Current
- Organized and supervised large and small group activities.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Communicated regularly with parents about daily activities and behaviors.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Customer Service Cashier
Teriyaki Chicken Bowl
09.2022 - 12.2022
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Shift Leader
Keva Juice
01.2022 - 07.2022
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained database systems to track and analyze operational data.
- Completed cash and credit card transactions accurately using POS software.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Currently in School - Nursing
University of New Mexico
Albuquerque, NM05.2027
High School Diploma -
Manzano High School
Albuquerque, NM05.2023
Skills
- Customer Service
- Patience and composure
- Organizational and Planning Skills
- Customer Satisfaction
- Classroom Instruction
- Safety Monitoring
- Cleaning and sanitation
- Child Safety
- Positive Reinforcement Methods
- Caring and Understanding
Timeline
Childcare Assistant Teacher
Kids Castle/Lomas Chilkd Development
01.2024 - Current
Customer Service Cashier
Teriyaki Chicken Bowl
09.2022 - 12.2022
Shift Leader
Keva Juice
01.2022 - 07.2022
Currently in School - Nursing
University of New Mexico
High School Diploma -
Manzano High School
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