Kaitlyn Krack
Mount Vernon,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
1
1
year of professional experience
Work History
Childcare Assistant Teacher
Children's Learning Center of Mount Vernon
Mount Vernon, IN
04.2024 - Current
- Maintained a clean and organized classroom environment that was conducive to learning.
- Helped with mealtime preparation, clean up and serving meals to the children.
- Encouraged positive interactions between students through group projects and activities.
- Enforced rules concerning conduct within the classroom setting while maintaining a positive attitude towards the students.
- Provided individual attention to each student by addressing their needs promptly and positively reinforcing desired behaviors.
- Attended staff meetings regularly to discuss new strategies for providing quality childcare services.
- Assisted with potty training when needed.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Provided guidance to children on appropriate behavior during class activities.
- Supervised playgrounds and other recreational areas to ensure safety of the children at all times.
- Developed strong relationships with parents by keeping them informed about their child's progress and any behavioral issues that may arise.
- Monitored the safety of children at all times while they were playing or engaging in activities.
Customer Service Crew Member
McDonald's
Mount Vernon, IN
07.2023 - 10.2024
- Collected deposits or payments and arranged for billing.
- Maintained customer-facing spaces in neat, clean and well-stocked condition.
- Resolved customer complaints in a professional manner.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Handled returns and exchanges in accordance with established guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Made suggestions for improving products and services from customer feedback.
- Informed customers of sales and promotions.
- Mentored junior team members and managed employee relationships.
- Greeted customers and ascertained their needs.
Education
GED -
Ivy Tech Community College of Indiana
Evansville04-2024
Skills
- Complaint Handling
- CRM Software
- De-Escalation Techniques
- Building Rapport
- Process Improvement
- Cash Handling
- Customer Service
- Customer Complaint Resolution
- Promotional Support
- Order Processing
- Toilet training
- Parent Communication
- Meal Preparation
- Positive and cheerful
- Cleaning and sanitation
- Gentle Discipline
Affiliations
- Great mom
- Fun babysitter
- Amazing at cleaning
References
References available upon request.
Timeline
Childcare Assistant Teacher
Children's Learning Center of Mount Vernon
04.2024 - Current
Customer Service Crew Member
McDonald's
07.2023 - 10.2024
GED -
Ivy Tech Community College of Indiana
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