Vanessa Medina
Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Application Counselor
Mount Vernon Neighborhood Health Center
2022.06 - Current
- Assisted clients in understanding health insurance options by providing clear, concise information on available plans.
- Improved client satisfaction with the enrollment process through attentive listening and tailored guidance.
- Streamlined application processes for greater efficiency by implementing effective time-management strategies.
- Maintained up-to-date knowledge of federal and state healthcare policies, ensuring accurate information dissemination to clients.
- Provided exceptional customer service by addressing client concerns and resolving issues in a timely manner.
- Facilitated smooth transitions between healthcare plans for clients experiencing life changes, such as job loss or family expansion.
- Assisted non-English speaking clients using translation services when needed, ensuring equal access to vital healthcare information across diverse populations.
- Maintained records of transactions in dashboard and shared reports with team members and management.
CRSIS COUNSELOR
NY PROJECT HOPE
2021.07 - 2022.06
- Reduced crisis response times by streamlining communication protocols and implementing efficient triage procedures.
- Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Increased staff competency by providing ongoing training and education on best practices for crisis counseling techniques.
Customer Service Representative
NY DAIRY
2020.09 - 2021.03
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
GI CLINICE OFFICE CLERK (VOLUNTEER)
Jacobi Hospital Center
2019.12 - 2020.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
Education
GED -
ADULT LEARNING CENTER
3450 EAST TREMOUNT BX NY06.2018
No Degree - CERTIFIED NURSING ASSISTANT
ABC TRAINING CENTER
Bronx, NY08.2007
Skills
- Healthcare knowledge
- Critical thinking
- Organizational skills
- Insurance understanding
Certification
- Certified Application Counselor, NY STATE OF HEALTH MARKETPLACE - 2YEARS
Languages
Spanish
Professional Working
Timeline
Certified Application Counselor
Mount Vernon Neighborhood Health Center
2022.06 - Current
CRSIS COUNSELOR
NY PROJECT HOPE
2021.07 - 2022.06
Customer Service Representative
NY DAIRY
2020.09 - 2021.03
GI CLINICE OFFICE CLERK (VOLUNTEER)
Jacobi Hospital Center
2019.12 - 2020.03
GED -
ADULT LEARNING CENTER
No Degree - CERTIFIED NURSING ASSISTANT
ABC TRAINING CENTER
- Certified Application Counselor, NY STATE OF HEALTH MARKETPLACE - 2YEARS
Similar Profiles
John-Taye MeatleyJohn-Taye Meatley
Clinical Manager/project Manager at Revival Home Health CareClinical Manager/project Manager at Revival Home Health Care
Annerys RobinsonAnnerys Robinson
RN at Orlando HealthRN at Orlando Health
Raphael NwadikeRaphael Nwadike
Pharmacy Technician Intern at Mount Vernon Adult Health CenterPharmacy Technician Intern at Mount Vernon Adult Health Center