Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Olivia Robles

Mount Vernon,IN

Summary

Dynamic professional with experience as a Phone Operator at DiMaggio's Pizza, adept in order entry. Recognized for exceptional telephone etiquette and a strong ability to coomunicate with customers, enhancing satisfaction and streamlining call management. Proven track record of resolving issues efficiently while maintaining a positive work environment.

Overview

1
1
year of professional experience

Work History

Phone Operator

DiMaggio's Pizza
10.2024 - 12.2024
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.

Intern

K & B Auto Repair
09.2024 - 12.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Explored new technologies and approaches to streamline processes.
  • Contributed to positive work environment by actively participating in team-building activities.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Cook/Grill

Hawg N Sauce
08.2023 - 02.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.

Education

High School Diploma -

Mount Vernon Senior High School
Mount Vernon
03-2025

Skills

  • Data entry
  • Telephone etiquette
  • Empathy and patience
  • Appointment scheduling

Accomplishments

    Most Improved Player- Basketball Season 2022-2023

Timeline

Phone Operator

DiMaggio's Pizza
10.2024 - 12.2024

Intern

K & B Auto Repair
09.2024 - 12.2024

Cook/Grill

Hawg N Sauce
08.2023 - 02.2024

High School Diploma -

Mount Vernon Senior High School

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Olivia Robles