Sandy Harbison
Fairhope,Alabama
Summary
Outgoing and friendly administrative assistant delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management, scheduling and data-entry. Motivated assistant offers valuable contributions in all facets of administrative activities. Recognized for exemplary time management, organization, prioritization, and work ethic.
Overview
38
38
years of professional experience
Work History
Phone Operator
Thomas Hospital Infirmary Health
2021.01 - 2026.01
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Answered up to 100 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Developed and updated business phone directory to reflect current employees and other changes.
- Completed connections between callers, departments and professionals.
- Communicated general company information to inquiring customers to project positive company image.
- Handled incoming and outgoing calls according to standard operating procedures.
- Provided patient information to visitors and responded to telephone inquiries regarding patient information in accordance with facility policies.
- Paged employees over PA system to ensure prompt connection with callers.
- Supported staff with office mail processing, correspondence and basic clerical needs.
- Conducted directory searches for employees and customers to locate phone numbers, business addresses and email information.
Patients Service Clerk
Eastern Shore Women's Health
2019.12 - 2021.01
- Took copayments and compiled daily financial records.
- Compiled and reviewed medical charts.
- Used Epic to schedule appointments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept records in Epic to maintain OB Medical data by entering and updating information.
- Triaged incoming calls on hospital phone system and directed to departments based on customer needs.
Phone Operator
Thomas Hospital Infirmary Health
2018.08 - 2019.12
- Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
- Received incoming calls and paged individuals and departments over PA system
- Used company's paging system to immediately contact specific personnel
- Pleasantly greeted all callers and asked how to be of assistance
- Operated computers and fax machines to send and receive messages to customers and coworkers
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Maintained accurate directory of all personnel and phone extensions
Office Assistant
Thomas Home Health
2017.10 - 2018.03
- Answered and quickly redirectedcalls
- Screened all visitors and directed them to the correct employee or office
- Scan and attached patient records
- Admitted patients for home health services
- Complied admit packets for new admits
- Worked a daily workflow
- Processed orders to doctors
Administrative Assistant
Abbeville Police Department
2006.10 - 2017.01
- Answered and directedcalls to appropriate personnel .
- Planned and coordinated logistics and materials for department meetings, and staff events.
- Coordinated arrangements for school of new hires.
- Managed office supplies, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, requesting to speak with Chief of Police.
- Helped distribute employee notices and mail around the office.
- Organized all new hire, paperwork.
- Assisted with event planning, including travel and logistical arrangements.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Compiled company information and related material and distributed it to candidates.
- Screened all visitors and directed them to the correct employee or office.
Dispatcher/Communications Officer
Abbeville Police Department
1988.05 - 2006.10
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with many calls in queue per 12 hour shift.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Referred unresolved customer grievances to designated departments for further investigation.
- Prepared reports and communication for senior management and clients.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
Education
High School Diploma -
Abbeville High School
Abbeville, LALaw Enforcement
Acadiana Law Enforcement Academy
Lafayette, LASkills
- Excellent communication skills
- Customer service-oriented
- Excellent planner and coordinator
- Social media knowledge
- Pleasant demeanor
- Appointment setting
- Flexible
- Accurate and detailed
- Intuit Quickbooks Knowledge
- Professional phone etiquette
- Accounting familiarity
- Invoice processing
- Multi-line phone proficiency
- Conference planning
- Project planning
- Filing and data archiving
- Works well under pressure
- Data entry
Timeline
Phone Operator
Thomas Hospital Infirmary Health
2021.01 - 2026.01
Patients Service Clerk
Eastern Shore Women's Health
2019.12 - 2021.01
Phone Operator
Thomas Hospital Infirmary Health
2018.08 - 2019.12
Office Assistant
Thomas Home Health
2017.10 - 2018.03
Administrative Assistant
Abbeville Police Department
2006.10 - 2017.01
Dispatcher/Communications Officer
Abbeville Police Department
1988.05 - 2006.10
Law Enforcement
Acadiana Law Enforcement Academy
High School Diploma -
Abbeville High School
Experience
Customer Service Call Center,Office Assistant,false,Office Assistant,ASAA