Audrey McMillion
Colorado Springs,CO
Summary
Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records. Looking for a new role with the chance for advancement. Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality. Capable of handling high volumes of patients in fast-paced hospital settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 5 years of related experience. Accurate keyboarding and ten-key skills, 70 wpm and 1284 kpm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phone Operator
Colorado Springs Interventional Pain Management
Colorado Springs, CO
06.2019 - 08.2019
- Maintained accurate directory of all personnel and phone extensions
- Pleasantly greeted all callers and asked how to be of assistance
- Collected personal information from customers to accurately document requests
- Connected callers with appropriate professional, department or business
- Provided new employees with voice and accent training to teach proper customer service etiquette
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Operated computers and fax machines to send and receive messages to customers and coworkers
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Registration Representative
Colorado Springs Health Partners P.C
Colorado Springs, CO
05.2000 - 07.2005
- Organized, checked and submitted all related paperwork
- Provided thorough information about admissions policies, financial requirements and check-in procedures
- Verified insurance benefits, processed payments and issued receipts
- Collected demographic and insurance information from patients
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Education
Certification - Medical Administrative Assistant
Pima Medical Institute
Colorado Springs, CO06.2019
Certificate - Nursing Assistant
Pikes Peak Community College
Colorado Springs, CO2010
Skills
- Documentation skills
- Patient contact
- Telephone etiquette
- Inbound and outbound calls
- Data verification
- Insurance claims
- Patient scheduling
- Data entry
- Payment collection
- CPR/First Aid Certified
- EMR / EHR
- Medical Records Management
- Vital sign assessment
- Typing 75 wpm
- Electronic Medical Records
- Reminder calls
- Medical billing and coding
- Appointment scheduling
Certification
Certified Medical Administrative Specialist
CPR/First Aid Certified
Timeline
Phone Operator
Colorado Springs Interventional Pain Management
06.2019 - 08.2019
Registration Representative
Colorado Springs Health Partners P.C
05.2000 - 07.2005
Certification - Medical Administrative Assistant
Pima Medical Institute
Certificate - Nursing Assistant
Pikes Peak Community College