TRACEY SHELMANDINE
Homosassa,FL
Summary
Diligent Phlebotomist with strong background in blood and plasma from healthy adult donors. Skilled in educating donors and public on therapeutic products derived from plasma, screening process and laboratory policies. Dedicated phlebotomist attentive to hospital protocols for handling paperwork and blood samples and patient information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties and maintains safety. Patient-focused Phlebotomist brings 18-year background to growing lab. Accomplished in easing patients' anxieties and working with needle-adverse individuals. Prepared to take next career step in rewarding role. Reliable Phlebotomist specializes in therapeutic phlebotomy, eager to bring 18-year background to growing facility. Expertise in working with different types of patients. Focused Phlebotomist offering 18 years of experience and expertise in performing venipuncture on newborn to geriatric patients. Accomplished in quickly building rapport with patients with excellent bedside manner and proficiency in easing patients' anxiety. Committed to maintaining highest standards of safety and quality control. Skilled Phlebotomist with more than 18 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties. Reliable employee seeking phlebotomist position. Offering excellent communication and good judgment.
Overview
21
21
years of professional experience
Work History
Phone Operator
Medical Associates Of West Florida
2022.11 - 2023.11
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 40 calls per day and directed to appropriate departments and personnel.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Used company's paging system to immediately contact specific personnel.
- Maintained accurate directory of all personnel and phone extensions.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 40 calls per day efficiently while maintaining professionalism and upbeat tone.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Operated switchboard and routed incoming calls to appropriate departments.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Gathered customer information and promptly input data into computer system.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Collected personal information from customers to accurately document requests.
- Assisted over 40 customers daily by answering questions and transferring to appropriate departments.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
Phlebotomist
PSL
2022.03 - 2022.10
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Monitored supply levels and placed orders for laboratory supplies.
- Reviewed and processed requisitions for laboratory tests.
Online Grocery Associate
Walmart
2021.08 - 2022.02
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders at customer's homes or locations.
- Helped customers locate products and checked store system for merchandise at other sites.
Phlebotomist
ST.MARY'S HEALTHCARE
2002.07 - 2021.06
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Monitored supply levels and placed orders for laboratory supplies.
Education
High School Diploma -
ST.JOHNSVILLE CENTRAL HIGH SCHOOL
ST.JOHNSVILLE, NY 1345206.1993
Skills
- Interval Testing
- Sharps Collection
- Data Analysis
- Written and Verbal Communication
- Tray Organization
- Decision Making
- Data Entry
Timeline
Phone Operator
Medical Associates Of West Florida
2022.11 - 2023.11
Phlebotomist
PSL
2022.03 - 2022.10
Online Grocery Associate
Walmart
2021.08 - 2022.02
Phlebotomist
ST.MARY'S HEALTHCARE
2002.07 - 2021.06
High School Diploma -
ST.JOHNSVILLE CENTRAL HIGH SCHOOL
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