Alexus Gilbert
Applebee's Neighborhood Grill & Bar
Horseheads,NY
9
years of professional experience
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Server
9 Months- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of dining area and service stations.
- Upsold menu items to increase overall sales and enhance guest experience.
Delivery Driver
1 Year 2 Months- Navigated delivery routes efficiently to ensure timely package arrivals.
- Maintained accurate records of deliveries and customer interactions.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Communicated effectively with customers regarding delivery status and inquiries.
Server
7 Years- Delivered exceptional customer service in fast-paced environment.
- Managed accurate order entry and processing using POS system.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new servers on menu knowledge and service standards.
Education
Associate of Applied Science - Human Services
High School Diploma
Skills
Team collaboration
Customer service
Multitasking and organization
Dependable and reliable
Time management skills
Timeline
Server
Applebee's Neighborhood Grill & Bar
12.2025 - CurrentRead More
Delivery Driver
Amazon
09.2024 - 11.2025Read More
Server
Applebee's Neighborhood Grill & Bar
08.2017 - 08.2024Read More
Corning Community College
Associate of Applied Science from Human Services
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Horseheads High School
High School Diploma
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