Alexus Granado
SAS Retail Services
Mesa,AZ
9
years of professional experience
Reset Merchandiser supporting 5+ store sections per week with store resets, shelf remerchandising, and 10+ fixture changes per month in fast-moving retail environments. Works across planograms, product placement, and stock rotation to keep displays accurate and sales floors ready for customers. Brings retail and customer service experience from service and support roles, with cash handling and basic math skills that help keep counts accurate.
Work History
Reset Merchandiser
2 Years 6 Months- Set up retail displays to match promotional layouts and seasonal merchandising guidelines.
- Organize stock rotation to place newer merchandise behind older inventory and reduce outdated product on shelves.
- Label shelves and product sections clearly to support accurate pricing and easier shopping navigation.
- Inspect product placement during resets and correct gaps, misplaced items, and missing signage.
- Maintain clean, safe work areas while moving merchandise and completing floor resets.
- Review merchandise condition and remove damaged or expired items from active display areas.
Package handler
1 Year- Sorted incoming mail and parcels by destination to support accurate routing and timely distribution.
- Moved packages between work areas while maintaining order and minimizing handling delays.
- Checked parcels for visible damage and separated items that needed follow-up review.
- Maintained a clean, organized sorting area to support safe and efficient package handling.
Call Center Representative
8 Months- Guided 5-10 vehicle setup calls weekly to help customers activate Blue Link packages they purchased.
- Helped customers set up Blue Link in their vehicles so they could use the packages they purchased.
- Tracked caller details accurately while coordinating follow-up steps and keeping conversations organized.
- Applied basic math to confirm package information and explain next steps clearly to each customer.
Customer Service
2 Years 6 Months- Handled end of the night cash transactions to close up the store while supporting front-counter service and maintaining accurate payments.
- Rotated between all customer service positions to keep operations running smoothly during busy shifts.
- Maintained calm, courteous service while de-escalating concerns and protecting a positive guest experience.
- Used basic math to verify orders, totals, and change quickly and accurately at the register.
Education
High School Diploma
- High school diploma
- High school or equivalent
Skills
Customer service
Cash handling
Time management
Basic math
Warehouse experience
Merchandise display setup
Product replenishment
Shelf labeling
Retail stock rotation
Inventory control
Timeline
Reset Merchandiser
SAS Retail Services
05.2024 - CurrentRead More
Package handler
USPS
12.2020 - 12.2021Read More
Call Center Representative
24-7 in touch
03.2020 - 11.2020Read More
Customer Service
Lenny's Burger
06.2017 - 12.2019Read More
Mesa High School
High School Diploma
Read More