ALEXUS GUTIERREZ
Corona,CA
Summary
Hardworking, organized, and responsible college student eager to take the next step in my career. Passionate about learning and growing in a dynamic environment, with a strong commitment to teamwork, reliability, and adaptability. Proven ability to take on challenges, work independently, and contribute to a positive team culture. Experienced in customer engagement, digital communication, and social media content creation. Excited to apply my skills to support social media management, content development, and brand engagement at ESPN. Proficient in Microsoft Office Suite, social media platforms, and quick to learn new technologies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Working Lead
Walt Disney Company
Anaheim
12.2022 - Current
- Lead and mentor cast members to uphold core Disney values of teamwork, safety, and exceptional guest service
- Utilize communication and leadership skills to ensure a seamless guest experience
- Support promotional initiatives and special events with record-breaking sales, engaging with guest to enhance brand loyalty
Freelance Social Media Manager
Freelance
01.2021 - Current
- Manage and create engaging content for my brother's baseball teams, including game highlights and updates
- Monitor social media engagement, respond to community interactions, and build an online presence
- Utilize data insights to optimize content strategy and increase audience engagement
Food and Beverage Cashier
Disneyland Resort
Anaheim, CA
12.2022 - 02.2024
- Deliver high-quality customer service in a fast-paced environment
- Apply Disney's core values in daily interactions, ensuring a positive and memorable experience for guests
- Utilize teamwork and problem-solving to manage high-volume service demands efficiently
Instructional Aide/Office Administrator
Ontario-Montclair School District
08.2021 - 06.2023
- Provided leadership and support to a diverse group of 30 students, fostering their behavioral and academic growth in collaboration with teachers across multiple settings
- Managed clerical duties, addressing faculty inquiries, and student family concerns with sensitivity and professionalism
- Assisted in outreach initiatives by managing communication through emails, records, and event coordination
Barista
Starbucks Company
Eastvale
01.2021 - 12.2022
- Provided exceptional customer service in a high-volume, fast-paced environment
- Prepared and served customized beverages while maintaining high-quality standards
- Managed cash handling, point-of-sale transactions, and inventory restocking.
- Built strong customer relationships by remembering preferences and creating a welcoming atmosphere
- Worked collaboratively with team members to ensure efficient workflow and high service standards
Education
Bachelor's Degree - Business Administration, General Management
California State University, Fullerton
05.2025
Skills
- Proficient in Microsoft Office Suite
- Time Management & Organization
- Multitasking & Problem-Solving
- Attention to details
- Basic Video Editing & Graphic Design (CapCut, Photoshop)
- Team Management of special events and novelty releases
- Strong Work Ethic & Reliability
- Communication & Team Collaboration
- Customer Engagement & Service Excellence
- Social Media Awareness & Content Creation
- Well-organized & Results Oriented
Certification
- Google Ads Essential Training
- AdWords
- SEO Certificate
- Google Analytics Certificate
- Project Management Certificate
- Power BI Certificate
- Online Marketing Certificate
Timeline
Food and Beverage Working Lead
Walt Disney Company
12.2022 - Current
Food and Beverage Cashier
Disneyland Resort
12.2022 - 02.2024
Instructional Aide/Office Administrator
Ontario-Montclair School District
08.2021 - 06.2023
Freelance Social Media Manager
Freelance
01.2021 - Current
Barista
Starbucks Company
01.2021 - 12.2022
Bachelor's Degree - Business Administration, General Management
California State University, Fullerton