Summary
Overview
Work History
Education
Skills
Timeline
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Alexus Jarman

Desoto,Tx

Summary

Seeking a position that will benefit from customer service experience, positive interaction skills where 4 years of experience can improve the customer satisfaction.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

TELVISTA
Dallas , TX
01.2021 - 03.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

Customer Service Representative

Spectrum
Irving, TX
01.2019 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Warehouse Associate

Amazon
Coppell, TX
01.2016 - 01.2018
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting and stocking merchandise.
  • Wrapped pallets in shrink wrap prior to loading.

Education

HIGH SCHOOL DIPLOMA -

HALTOM HIGH SCHOOL
Haltom City, TX
05.2016

Skills

  • Skills & Abilities
  • Schedule adherence
  • Detail Oriented
  • High tolerance
  • Responsiveness
  • Conflict resolution
  • Time Management Skills
  • Problem Solving
  • Verbal and written skills
  • Interpersonal/communication
  • Professional Judgment
  • Metrics
  • Attentive Listening
  • Multi-task
  • Adaptability
  • Empathy
  • Word/Excel/Outlook/ Power Point Proficient

Timeline

Technical Support Representative

TELVISTA
01.2021 - 03.2022

Customer Service Representative

Spectrum
01.2019 - 11.2020

Warehouse Associate

Amazon
01.2016 - 01.2018

HIGH SCHOOL DIPLOMA -

HALTOM HIGH SCHOOL

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Alexus Jarman