Alexus Johnson
Meridian,MS
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Cardmember Services
US Bank
Meridian, Mississippi
03.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Answered questions and concerns as it relates to cardmember account including account maintenance, technical web support
- assisted cardmember with fraud and dispute claims as well as assist card member with reordering/reissue of credit card7
Technical Support/Billing Advisor
Teleperformance
Meridian., MS.
04.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with troubleshooting ios products
- assisted with billing and account management 00
- Answered constant flow .of customer calls with minimal wait times.
Education
Hinds Community College
Raymond, MSSkills
Data Entry
Timeline
Cardmember Services
US Bank
03.2022 - Current
Technical Support/Billing Advisor
Teleperformance
04.2019 - 01.2022
Hinds Community College