Alexus Johnson
Meridian,MS
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Cardmember Services
US Bank
Meridian, Mississippi
03.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Answered questions and concerns as it relates to cardmember account including account maintenance, technical web support
- assisted cardmember with fraud and dispute claims as well as assist card member with reordering/reissue of credit card7
Technical Support/Billing Advisor
Teleperformance
Meridian., MS.
04.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with troubleshooting ios products
- assisted with billing and account management 00
- Answered constant flow .of customer calls with minimal wait times.
Education
Hinds Community College
Raymond, MSSkills
Data Entry
Technical Support
Complaint resolution
Account management
Consumer banking
Relationship building
Timeline
Cardmember Services
US Bank
03.2022 - Current
Technical Support/Billing Advisor
Teleperformance
04.2019 - 01.2022
Hinds Community College