Alexus K. Rivers
Jacksonville,FL
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR
Turner Pest Control Llc
Jacksonville, FL
03.2020 - 09.2023
- Answer a high volume of inbound calls to assist customers with service inquiries, account updates, and general support.
Make outbound calls to follow up on customer requests, confirm appointments, and provide service reminders.
Respond promptly and professionally to customer emails, ensuring accurate and timely communication.
Schedule pest control services by coordinating technician availability and customer preferences.
Maintain accurate records of customer interactions and service requests in company systems.
Deliver outstanding customer service, contributing to increased satisfaction and retention.
Key SkillsInbound & Outbound Call Handling
Email Communication
Appointment Scheduling & Calendar Management
Customer Service & Support
Problem-Solving & Conflict Resolution
Time Management & Organization
CRM & Database Management
Shift Lead
Tropical Smoothie Café
03.2018 - 12.2019
- I worked as a Shift Lead at Tropical Smoothie Café, which required extensive knowledge and proficiency of each position at the restaurant; training new crew members during their shifts; delegating tasks to the crew members; and handling monetary flow at the end of each shift. This required an ability to motivate others; exceptional time management abilities; an ability to be a strong team player and an ability to collaborate with others.
Shift Lead
Dunkin’ Donuts
06.2016 - 03.2018
- I worked as a Shift Lead at Dunkin’ Donuts, which involved coaching the employees throughout my shift and delegating various tasks as needed; ensuring compliance with company standards; assuming operations for the store when the managers were absent and assisting in daily cash management functions. This required me to hone my leadership abilities; interact well with customers and other employees alike; and develop excellent problem-solving skills.
Cashier
Winn Dixie
06.2015 - 05.2016
- I worked as a cashier at Winn Dixie, which involved carrying out transactions on a register; providing customers with friendly, courteous, and positive service; resolving customer issues and answering any questions the customers may have had. This required excellent interpersonal communication abilities, attention to detail, strong product knowledge and exceptional organizational skills.
Customer Service Representative
Enhanced Resource Centers
01.2014 - 07.2015
- I worked as a customer service representative, which involved answering customer emails and calls regarding questions about their mortgages, loans, and various other debts. This required adaptability, clear communication and problem-solving skills, patience, and a friendly attitude.
Education
High School - undefined
Andrew Jackson High School
Jacksonville, FL01.2015
Skills
- Active Listening
- Clear Verbal & Written Communication
- Conflict Resolution
- Empathy & Patience
- Professional Phone Etiquette
- Appointment Scheduling
- Time Management
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Data Entry & Record Keeping
- CRM Software (Customer Relationship Management)
- Microsoft Office (Word, Excel, Outlook)
Customer Service & Communication Skills
Organizational & Administrative Skills
Technical Skills
- Email & Calendar Management
- Call Center Software/Phone Systems
- Critical Thinking
- Adaptability & Flexibility
- Team Collaboration
- Stress Management
- Decision-Making
- Sales Support & Upselling
- Follow-Up & Customer Retention
- Process Improvement
- Reliability & Dependability
- Strong Work Ethic
Problem-Solving & Interpersonal Skills
Additional Valuable Skills
Certification
Bartending license Jan /2025
Timeline
CSR
Turner Pest Control Llc
03.2020 - 09.2023
Shift Lead
Tropical Smoothie Café
03.2018 - 12.2019
Shift Lead
Dunkin’ Donuts
06.2016 - 03.2018
Cashier
Winn Dixie
06.2015 - 05.2016
Customer Service Representative
Enhanced Resource Centers
01.2014 - 07.2015
High School - undefined
Andrew Jackson High School