Hi, I’m
Dena Dorcheus
Benton,AR
Summary
*Motivated CSR experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills.
*Understands and utilizes sales, merchandising and marketing skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
*Intelligent CSR with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
* Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
* Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
* Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
* Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
* Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position, or office management position. Ready to help team achieve company goals.
* Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
* To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
years of professional experience
1
Language
Work History
PetsmartArizona City, AZ
CSR
02.2023 - 01.2024
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Self-employedBenton, AR
Photographer
02.2005 - 01.2024
Job overview
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Developed strong relationships with clients through clear communication and professionalism.
- Expanded clientele base by consistently delivering top-notch imagery that showcased individuality and uniqueness of subjects.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Streamlined photo selection process for clients using online galleries and proofing systems.
- Conducted pre-shoot consultations to discuss clients'' needs and preferences for optimal results.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Regularly networked at industry events to form lasting professional connections leading to new opportunities.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Offered image proofs to help clients choose best photos from shoot.
- Captured stunning images for variety of projects.
- Selected and set up appropriate props, backdrops, and lighting.
- Utilized various types of camera equipment to capture best possible shots.
- Monitored trends in photography to stay current in industry.
- Researched new camera equipment and accessories.
- Shot photographs in controlled lab, field, and remote environments.
- Facilitated printing of images for client's portfolio.
Our Lady Of Fatima Church Of Benton, ArkansasBenton, AR
Teacher
11.2012 - 05.2013
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
FTDfloristsLittle Rock, AR
CSR
04.2008 - 07.2009
Job overview
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Joe T RobinsonLittle Rock, AR
GED
Skills
- CRM Software
- Complaint Handling
- Call Center Experience
- Cross-selling
- Product Knowledge
- Time Management
- Conflict Resolution
- Training and Development
- Active Listening
- Decision Making
- Interpersonal Skills
- Multitasking
- Written Communication
- Problem Solving
- Positive Attitude
- Effective Communication
- Attention to Detail
- Telephone Etiquette
- Customer Focus
- Adaptability
- Performance Metrics
- Call Management
- Data Entry
- Professional Telephone Demeanor
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Service Upselling
- Customer Service
- Multi-Line Phone Talent
- Microsoft Office Suite
- Payment Processing
- Computer Proficiency
Languages
English
Native or Bilingual
More of me and my eagerness to work for your company.
I am fully committed to bringing my all and showing off my skills to this company. I know I can prove my worth and be a valuable team member. Im eager and a very quick learner. I know my resume may not be the best or most impressive, but my communication skills and computer skills can overcome all of that. I know I can do this job and do it very well. I am ready to be a Team member and a Team player for your company. If given the opportunity I can guarantee I can showcase all of those skills and then more, along with being on time and on the clock when I am supposed to be.
Software
Excel
Word
Power point
Teams
Timeline
CSR
Petsmart
02.2023 - 01.2024
Teacher
Our Lady Of Fatima Church Of Benton, Arkansas
11.2012 - 05.2013
CSR
FTDflorists
04.2008 - 07.2009
Photographer
Self-employed
02.2005 - 01.2024
Joe T Robinson
GED