Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexus Ornelas

San Antonio,TX

Summary

Over 10+ years of customer service experience in managing high-paced environments while providing compassionate support and clear communication. Experienced in resolving concerns with professionalism and empathy. Proven ability to handle time-sensitive tasks and maintain accurate records.Reliable, detail-oriented, and committed to delivering quality care in every interaction.

Overview

8
8
years of professional experience

Work History

Patient Care Technician

Methodist Westover Hills
San Antonio, TX
10.2025 - Current
  • Performs clerical work as needed, including assembling and maintaining charts, filing, answering and transferring phones, and relaying messages.
  • Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse.

Personal Shopper (In-Store)

Walmart
San Antonio, TX
01.2024 - 10.2025
  • Managed online order fulfillment and dispensing processes to enhance customer satisfaction.
  • Coordinated accurate order fulfillment by locating, preparing, and packaging merchandise for customer pickup.
  • Oversaw product substitution processes to align with customer preferences. Collaborated with customers to resolve issues and improve overall satisfaction.

General Merchandiser

HEB Grocery Store
San Antonio, TX
08.2018 - 04.2024
  • Assisted in maintaining inventory levels and restocking merchandise on sales floor.
  • Organized product displays to enhance customer experience and drive sales.
  • Collaborated with team members to ensure efficient store operations during peak hours.

Additional Heb department experiences:

  • Front End Cashier
  • Seafood perishables
  • Cosmetics
  • Business Center
  • Healthy Living
  • Curbside
  • Floral (Seasonal)
  • Bakery (Seasonal)

Education

Associate of Science - Biology

Northwest Vista College
San Antonio, TX

Skills

  • Self Motivated
  • Quick Learner
  • Sales Proficiency
  • Active Listening Skills
  • Adaptability and willingness to learn

Timeline

Patient Care Technician

Methodist Westover Hills
10.2025 - Current

Personal Shopper (In-Store)

Walmart
01.2024 - 10.2025

General Merchandiser

HEB Grocery Store
08.2018 - 04.2024

Associate of Science - Biology

Northwest Vista College
Alexus Ornelas