Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Serrano

Calimesa,CA

Summary

Focused patient care professional accustomed to prioritizing and delivering patient care. Offers 2 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Care Technician

DaVita
03.2023 - Current
  • Successfully cannulate and monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup.
  • Responsible for ensuring floor staff completed monthly patient education.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Collected and transported specimens to prepare for lab testing.

Phlebotomist/Medical Screener

Bio-Life Plasma Services
09.2022 - 03.2023
  • Offers a friendly Customer Service experience to all Donors
  • Safely disconnects donors from Plasma machines while observing for any unexpected reactions prior to letting the donor leave the center
  • Performs fingers sticks and blood collection via capillary tube
  • Screens, takes and records vital signs results, and prepares donor charts
  • Verifies quality of specimens and processes blood samples via lab equipment for instant lab results
  • Performs data entry of all new donors into our system by doing the following: verifying identity via multiple state or government issued documents, address verification, NDDR Verification, Biometric fingerprint registration
  • Prepares and installs Plasma-collecting equipment and restocks necessary supplies
  • Safely conducts biohazard disposal and performs disinfection of Plasma equipment and donor station.

Phlebotomist Technician

San Marcos Medical Group Inc.
06.2022 - 07.2022
  • Obtained blood samples for medical testing through venipuncture
  • Maintained compliance with all safety regulations in collected, labeling, and storing blood and body fluid specimens
  • Provided extraordinary customer service to patients aiding in building trust and minimizing patient discomfort while adhering to established safety procedures
  • Ensured phlebotomy station was fully stocked with necessary supplies and sanitized.

Patient Account Manager

Pacific Medical Management
04.2013 - 06.2022
  • Established and maintained the Medical Billing Customer Service and Collection call center.
  • Responsible for creating and successfully implementing the departments processes, procedures, and new hire training guides
  • Trained new department staff, managed day-to-day practices and performed yearly reviews
  • Successfully addressed and resolved concerns from patients, employees and Healthcare Providers
  • Conducted employee disciplinary actions, from verbal warnings and up to termination: including proper documentation/record keeping to meet the company's standards
  • Reviewed employee timesheets on a biweekly basis to ensure accuracy for payroll.

Education

California Certified Phlebotomy Technician (CPT 1) -

Wagner Training Institute, Inc.
Redlands, CA

AS in Business Management, AS in Small Business, C1 Bookkeeping/Payroll, CI Human Resource -

Mt. San Antonio College

Skills

  • Venipuncture & Cannulation
  • Sample preparation, processing and labeling
  • Finger sticks
  • Centrifuge
  • Patient observation and monitoring
  • Patient Education
  • Sterilization techniques
  • Patient Relations
  • Self Motivated
  • HIPPA Compliant
  • Vital sign monitoring
  • Infection control standards
  • Data Collection and Entry
  • Medical Insurance Verification
  • Word, Excel, Power Point, Outlook and Access
  • Time management abilities
  • Exceptional Customer Service
  • Expert in Interpersonal Skills
  • Teamwork and Collaboration
  • Fluent in Spanish
  • Reliable and Dependable

Certification

  • CHT - Certified Hemodialysis Technologist
  • PCT - Certified Phlebotomy Technician
  • BLS - American Heart Association


Timeline

Patient Care Technician

DaVita
03.2023 - Current

Phlebotomist/Medical Screener

Bio-Life Plasma Services
09.2022 - 03.2023

Phlebotomist Technician

San Marcos Medical Group Inc.
06.2022 - 07.2022

Patient Account Manager

Pacific Medical Management
04.2013 - 06.2022

California Certified Phlebotomy Technician (CPT 1) -

Wagner Training Institute, Inc.

AS in Business Management, AS in Small Business, C1 Bookkeeping/Payroll, CI Human Resource -

Mt. San Antonio College

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Crystal Serrano